Senior Specialist, Customer Service II
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Key skills for this role
About the Role
To provide specialized support for Sales Support & Customer Services operations by ensuring the efficient execution of Order-to-Cash (O2C) activities, trade finance transactions.
Key Skills for This Role
Responsibilities
- Manage and monitor sales orders throughout the O2C cycle to ensure timely and accurate execution
- Coordinate with Sales, Supply Chain, Logistics, Finance, and Plant teams to resolve order related issues
- Review Letters of Credit (LCs), amendments, collections, and other trade finance instruments for compliance
- Coordinate with customers and banks to resolve discrepancies and facilitate timely transactions
- Ensure preparation, review, and timely submission of export and shipping documents
- Act as key point of contact for customers regarding order status, documentation, payment matters, and service inquiries
- Ensure compliance with company policies, contractual obligations, internal controls, and regulatory requirements
- Identify opportunities to improve processes, systems, and customer experience
- Collaborate with Sales, Marketing, Logistics, Finance, Manufacturing, and external stakeholders
- Provide guidance and support to team members on operational processes, trade finance, documentation, and customer service
Requirements
- Bachelor's degree in Business Administration, Finance, Supply Chain, Logistics, or related field
- Minimum 5 years of relevant experience in Sales Support, Customer Service, Order to Cash (O2C), Trade Finance, Export Documentation, or Supply Chain Operations
- Strong knowledge of international trade processes, export documentation, Letters of Credit (LCs), collections, and Incoterms
- Experience working with ERP systems (preferably Oracle Fusion, SAP, or equivalent)
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- Good command of written and spoken English
- Ability to manage multiple priorities, work independently, and meet tight deadlines
Full Job Posting
Position Overview
- Senior Specialist, Customer Service II at Ma'aden Aluminium Company in Riyadh, Saudi Arabia.
Key Accountabilities
- Manage and monitor sales orders throughout the O2C cycle to ensure timely and accurate execution.
- Coordinate with Sales, Supply Chain, Logistics, Finance, and Plant teams to resolve order related issues.
- Review Letters of Credit (LCs), amendments, collections, and other trade finance instruments for compliance.
- Coordinate with customers and banks to resolve discrepancies and facilitate timely transactions.
- Ensure preparation, review, and timely submission of export and shipping documents.
- Act as key point of contact for customers regarding order status, documentation, payment matters, and service inquiries.
- Maintain strong customer relationships through timely communication and issue resolution.
- Ensure compliance with company policies, contractual obligations, internal controls, and regulatory requirements.
- Identify opportunities to improve processes, systems, and customer experience.
- Collaborate with Sales, Marketing, Logistics, Finance, Manufacturing, and external stakeholders.
- Provide guidance and support to team members on operational processes, trade finance, documentation, and customer service.
Minimum Qualifications, Experience and Competencies
- Bachelor's degree in Business Administration, Finance, Supply Chain, Logistics, or a related field.
- Minimum 5 years of relevant experience in Sales Support, Customer Service, Order to Cash (O2C), Trade Finance, Export Documentation, or Supply Chain Operations.
- Strong knowledge of international trade processes, export documentation, Letters of Credit (LCs), collections, and Incoterms.
- Experience working with ERP systems (preferably Oracle Fusion, SAP, or equivalent).
- Strong analytical, problem solving, and organizational skills.
- Excellent communication and stakeholder management skills.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Good command of written and spoken English.
- Ability to manage multiple priorities, work independently, and meet tight deadlines.
Skills
- Order to Cash (O2C) Process Management
- Trade Finance and Letters of Credit (LCs)
- Export Documentation and International Trade Operations
- Knowledge of Incoterms and International Shipping Processes
- ERP Systems (Oracle Fusion, SAP, or equivalent)
- Data Analysis and Reporting: Microsoft Office Suite (Advanced Excel, PowerPoint, and Word)
- Process Improvement and Problem Solving
- Risk Assessment and Compliance Awareness
- Customer Focus
- Strong Communication and Interpersonal Skills
- Stakeholder Management
- Analytical Thinking
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