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Senior Solution Architect

TALENTMATE
Dubai, UAE
Full Time
Senior
Onsite
Today
Revenue Cycle ManagementOracle HealthPatient AccountingTroubleshootingCCLHealthcare IT
Free

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Revenue Cycle ManagementOracle HealthPatient Accounting
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Job Description

  • Looking for a Senior Solution Architect (Senior Advanced Services Engineer) in a client facing role
  • Partner with clients to advise and deliver sophisticated solution related service request configurations for application maintenance across multiple product lines
  • Perform scope assessment by capturing information and using application tools for configuring the system with efficiency
  • Work in team environment to provide functional and technical expertise/consulting to clients
  • Prioritize, plan, and deliver solution specific requests and projects both independently and collaboratively

What You Will Do

  • Implement and support revenue cycle custom solutions (including third party developed solutions) to meet client specific needs
  • Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high priority or critical issues
  • Lead and deliver high quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities
  • Perform complex troubleshooting using Oracle Health tools, including workflow validation and end user shadowing
  • Collaborate with cross functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support
  • Build strong, long term client relationships by consistently delivering value and managing expectations effectively
  • Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI driven solutions
  • Operates independently to provide quality work products to an engagement
  • Provide end to end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle
  • Enhance client experience by automating manual processes, resolving long standing issues, and delivering optimized solutions
  • Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency
  • Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance

Basic Qualifications

  • Bachelor's or master's degree in Information Technology, Healthcare, or a related field, or equivalent practical experience
  • Minimum of 6+ years of experience in Healthcare IT, with a strong emphasis on Revenue Cycle Management (RCM) modules
  • Strong analytical and problem solving capabilities
  • Excellent communication, collaboration, and interpersonal skills
  • Ability to work independently while effectively managing multiple priorities and projects
  • High attention to detail with a strong commitment to quality and accuracy

Preferred Qualifications

  • Hands on experience with Oracle Health Patient Accounting modules, including Claim Submission/Resubmission, Remittance Advice (RA) Posting, GL Alias, Financial Reporting, Denial Management, and Charge Services
  • Strong technical troubleshooting skills, including ability to analyze server logs and resolve critical issues
  • Experience with 835 (Payment Posting) and 837 (Claim Submission) interfaces and related workflows
  • Experience in a Support or Application Managed Services environment
  • Proficiency in writing and optimizing ad hoc CCL (Cerner Command Language) queries
  • Experience designing, building, and optimizing RCM solutions tailored to client specific requirements
  • At least 2+ years of software implementation experience
  • Minimum of 4+ years of experience in Patient Accounting and Charge Services functionalities

Expectations

  • 100% onsite at client facility in Abu Dhabi
  • Be flexible to work additional or irregular hours as required
  • Perform other responsibilities as assigned

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