Senior Solution Architect
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Key skills for this role
About the Role
TALENTMATE seeks a Senior Solution Architect to partner with clients on Oracle Health RCM solutions. The role involves implementing and supporting revenue cycle custom solutions, troubleshooting, and leading client engagements.
Key Skills for This Role
Responsibilities
- Implement and support revenue cycle custom solutions to meet client specific needs
- Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high priority issues
- Lead and deliver high quality client support for Oracle Health RCM solutions
- Perform complex troubleshooting using Oracle Health tools, including workflow validation and end user shadowing
- Collaborate with cross functional teams to deliver proactive and seamless client support
- Build strong, long term client relationships by consistently delivering value
- Support clients in process and system improvements by gathering requirements and performing gap analysis
- Operate independently to provide quality work products to engagements
- Provide end to end service support including Configuration Changes and Service Requests
- Enhance client experience by automating manual processes and resolving long standing issues
- Analyze system performance metrics and recommend strategies to improve stability and efficiency
- Serve as point of contact for RCM solutions and drive internal initiatives
Requirements
- Bachelor's or master's degree in Information Technology, Healthcare, or related field, or equivalent practical experience
- Minimum of 6+ years of experience in Healthcare IT, with strong emphasis on Revenue Cycle Management (RCM) modules
- Strong analytical and problem solving capabilities
- Excellent communication, collaboration, and interpersonal skills
- Ability to work independently while effectively managing multiple priorities and projects
- High attention to detail with strong commitment to quality and accuracy
- Hands on experience with Oracle Health Patient Accounting modules (preferred)
- Experience with 835 and 837 interfaces (preferred)
- Proficiency in writing and optimizing ad hoc CCL queries (preferred)
Full Job Posting
Job Description
- Looking for a Senior Solution Architect (Senior Advanced Services Engineer) in a client facing role
- Partner with clients to advise and deliver sophisticated solution related service request configurations for application maintenance across multiple product lines
- Perform scope assessment by capturing information and using application tools for configuring the system with efficiency
- Work in team environment to provide functional and technical expertise/consulting to clients
- Prioritize, plan, and deliver solution specific requests and projects both independently and collaboratively
What You Will Do
- Implement and support revenue cycle custom solutions (including third party developed solutions) to meet client specific needs
- Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high priority or critical issues
- Lead and deliver high quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities
- Perform complex troubleshooting using Oracle Health tools, including workflow validation and end user shadowing
- Collaborate with cross functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support
- Build strong, long term client relationships by consistently delivering value and managing expectations effectively
- Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI driven solutions
- Operates independently to provide quality work products to an engagement
- Provide end to end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle
- Enhance client experience by automating manual processes, resolving long standing issues, and delivering optimized solutions
- Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency
- Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance
Basic Qualifications
- Bachelor's or master's degree in Information Technology, Healthcare, or a related field, or equivalent practical experience
- Minimum of 6+ years of experience in Healthcare IT, with a strong emphasis on Revenue Cycle Management (RCM) modules
- Strong analytical and problem solving capabilities
- Excellent communication, collaboration, and interpersonal skills
- Ability to work independently while effectively managing multiple priorities and projects
- High attention to detail with a strong commitment to quality and accuracy
Preferred Qualifications
- Hands on experience with Oracle Health Patient Accounting modules, including Claim Submission/Resubmission, Remittance Advice (RA) Posting, GL Alias, Financial Reporting, Denial Management, and Charge Services
- Strong technical troubleshooting skills, including ability to analyze server logs and resolve critical issues
- Experience with 835 (Payment Posting) and 837 (Claim Submission) interfaces and related workflows
- Experience in a Support or Application Managed Services environment
- Proficiency in writing and optimizing ad hoc CCL (Cerner Command Language) queries
- Experience designing, building, and optimizing RCM solutions tailored to client specific requirements
- At least 2+ years of software implementation experience
- Minimum of 4+ years of experience in Patient Accounting and Charge Services functionalities
Expectations
- 100% onsite at client facility in Abu Dhabi
- Be flexible to work additional or irregular hours as required
- Perform other responsibilities as assigned
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