Senior Software Implementation Engineer (Forward Deployed)

• Customer-first mindset with a strong sense of ownership and accountability for client success.
• Exceptional problem-solving ability; able to break down complex technical issues into clear, actionable solutions that balance customer needs and engineering constraints.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Collaborative and proactive, comfortable working across infrastructure, development, and customer success teams.
• Resourceful, analytical, and persistent in diagnosing complex technical challenges.
• Motivated to improve automation, repeatability, and deployment quality for customer-facing solutions.

• 5+ years in a customer-facing technical role — implementation engineering, professional services, forward-deployed/solutions engineering, or technical consulting — personally leading deployments of software into customer-controlled environments. This is a hard requirement; candidates whose experience is exclusively internal infrastructure or SRE work, without direct customer-facing delivery, are unlikely to be a fit for this role.
• 8+ years overall in DevOps, infrastructure engineering, or software deployment, with demonstrated senior-level ownership of complex projects.
• Deep, hands-on experience with Kubernetes, including AWS, Azure, and bare-metal clusters.
• Strong experience authoring and maintaining Helm charts and infrastructure-as-code (Terraform, Ansible, or similar).
• Proficiency with CI/CD pipelines and tooling such as GitHub Actions.
• Proficiency in Windows and Linux administration and scripting (Python/Bash).
• Solid grounding in container networking, storage, and security fundamentals.
• Demonstrated track record of serving as a senior technical lead or final escalation point on customer engagements.
• Bachelor’s degree or equivalent direct work experience.
• Willingness to travel up to 25% for customer engagements.

• Experience in eDiscovery environments is a plus, not required.
• Experience with administration and high availability for Microsoft SQL Server and Postgres.
• Prior experience with Reveal Enterprise ( Brainspace , Review, Reveal AI, Processing, Review Automation) or comparable platforms.

Benefits and Perks including but not limited to:

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits

For Illinois-based roles, the budgeted annual salary range is $170,000 to $180,000.

for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown.

Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.

This job description reflects the present requirements of the position.

As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas, but does not sponsor new visa applications.