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Senior Services Solutions Manager

Snowflake
Dubai, UAE
Full Time
Senior
Field
Yesterday
Technical DiscoveryScopingValue EngineeringSalesforce (SFDC)Data WarehousingBusiness Intelligence
Free

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Technical DiscoveryScopingValue Engineering
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Role Overview

  • The Senior Services Solutions Manager (SSM) at Level 4 is a fully qualified professional responsible for managing complex engagements.
  • Focuses on strategic transition of customers from purchasing 'hours' to achieving 'defined impact' and business value.

What You'll Do

  • Consultative Challenger: Provide confidence to challenge unrealistic customer requests and offer strategic trade off options.
  • Scope Governance: Lead deep technical discovery pre signature and implement formal, auditable change management processes.
  • Commercial Data Integrity: Own accuracy of bookings forecasts and financial milestones in SFDC.
  • Value Engineering: Translate complex business challenges into milestone driven roadmaps.
  • Cross Functional Networking: Network with senior internal and external personnel to drive alignment.

Our Ideal Candidate Will Have

  • Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree.
  • 8 12 years of field sales or services delivery experience, specifically within Data Warehousing, BI, or Cloud fields.
  • Expert level capability in Technical Discovery, Scoping, and leading deep discovery pre signature.
  • Proven ability to exercise good judgment in selecting methods and techniques for obtaining solutions.

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