Senior Services Solutions Manager
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Key skills for this role
About the Role
Snowflake is looking for a Senior Services Solutions Manager to manage complex engagements, transitioning customers from purchasing hours to achieving defined impact. You will act as a consultative challenger, ensuring SOWs are milestone-driven roadmaps linked to business outcomes.
Key Skills for This Role
Responsibilities
- Provide the confidence to challenge unrealistic customer requests and offer strategic trade off options to protect project health and customer success
- Lead deep technical discovery pre signature and implement formal, auditable change management processes for all scope modifications
- Own the accuracy of bookings forecasts and financial milestones in SFDC, ensuring the commercial health of the practice
- Translate complex business challenges into milestone driven roadmaps, ensuring SOW alignment with customer Use Cases
- Network with senior internal and external personnel in your area of expertise to drive alignment on the 'Unified Front'
Requirements
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree
- 8 12 years of field sales or services delivery experience, specifically within Data Warehousing, BI, or Cloud fields
- Expert level capability in Technical Discovery, Scoping, and leading deep discovery pre signature
- Proven ability to exercise good judgment in selecting methods and techniques for obtaining solutions in complex environments
Full Job Posting
Why This Role
- Complex Problem Solving: Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Strategic Impact: Own the services lifecycle for high stakes, complex engagements, ensuring technical discovery is grounded in core product capabilities.
- Operational Leadership: Implement formal Scope Governance and maintain practice margin health through meticulous SFDC rigor.
What You’ll Do
- Consultative Challenger: Provide the confidence to challenge unrealistic customer requests and offer strategic trade off options to protect project health and customer success.
- Scope Governance: Lead deep technical discovery pre signature and implement formal, auditable change management processes for all scope modifications.
- Commercial Data Integrity: Own the accuracy of bookings forecasts and financial milestones in SFDC, ensuring the commercial health of the practice.
- Value Engineering: Translate complex business challenges into milestone driven roadmaps, ensuring SOW alignment with customer Use Cases.
- Cross Functional Networking: Network with senior internal and external personnel in your area of expertise to drive alignment on the 'Unified Front'.
Our Ideal Candidate Will Have
- Experience: Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree.
- Field Expertise: 8 12 years of field sales or services delivery experience, specifically within Data Warehousing, BI, or Cloud fields.
- Technical Proficiency: Expert level capability in Technical Discovery, Scoping, and leading deep discovery pre signature.
- Soft Skills: Proven ability to exercise good judgment in selecting methods and techniques for obtaining solutions in complex environments.
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