Senior Services Manager - Customer Service Management

Senior Services Manager - Customer Service Management

• Would you like to be part of our Gas Technology Services Team?
• Would you like to take ownership of our General Operations Support?
• Join our Industrial and Energy Technology Team!
• Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector.
• We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services.
• Our Engineering Transformation team works to improve the quality of our Engineering processes.
• As Senior Services Manager - Customer Service Management, you will be responsible for:
• Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
• Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
• Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
• Guide project and services managers through strong financial and operational insights.
• Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
• Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
• Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
• Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
• To be successful in this role you will have:
• Bachelor’s degree from an accredited university or college.
• Minimum of 5 years’ experience in Business Operations.
• Minimum of 5 Years’s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
• Strong oral and written communication skills.
• Excellent interpersonal and leadership capabilities.
• Proven ability to analyze issues and develop effective solutions.
• Demonstrated experience leading programs and projects.
• Established project management skills to support complex operational environments.
• Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
• Possess strong experience and familiarity with Qatar’s culture and the oil and gas business landscape in Qatar and the wider Gulf region.

Desired Characteristics

• Excellent time management skill
• Strong communication skills for coordination with vendors and internal teams.
• Strong interpersonal skills to be able to influence other and work with diverse teams
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Ability to quickly adapt to compliance-driven environment
• Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
• Ability to work in fast-paced, high-pressure environments.
• Working with us
• Our people are at the heart of what we do at Baker Hughes.
• We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work.
• We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
• Working for you
• Our inventions have revolutionized energy for over a century.
• But to keep going forward tomorrow, we know we have to push the boundaries today.
• We prioritise rewarding those who embrace change with a package that reflects how much we value their input.
• Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management**About Us:**
• We are an energy technology company that provides solutions to energy and industrial customers worldwide.
• Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us