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Senior Servicenow Engineer
NTT DATA, Inc.
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 65-74.38 hourly / hour
Discovered 1 weeks ago
ServiceNowITSMITOMITAMHRSDCSM
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Key Skills for This Role
ServiceNowITSMITOMITAMHRSDCSM
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- Day to Day Job Duties: (what this person will do on a daily/weekly basis)
- Design, develop, configure, and maintain ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, CSM, and custom applications.
- Develop workflows, business rules, UI policies, client scripts, catalog items, record producers, and Service Portal solutions to meet business requirements.
- Collaborate with business stakeholders, product owners, and technical teams to gather requirements, analyze processes, and implement scalable ServiceNow solutions.
- Configure and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
- Troubleshoot and resolve platform issues, incidents, defects, and performance bottlenecks while ensuring system stability and reliability.
- Participate in platform upgrades, patching activities, and release management processes, ensuring minimal impact to business operations.
- Develop and maintain technical documentation, solution designs, knowledge articles, and operational runbooks.Perform code reviews and ensure adherence to ServiceNow development best practices, governance standards, and security requirements.
- Support Agile development activities including sprint planning, backlog grooming, estimation, testing, and deployment.
- Work closely with platform administrators, architects, and support teams to continuously improve ServiceNow capabilities and user experience.
- Minimum 5+ years of hands-on experience in ServiceNow development and administration.
- Minimum 3+ years of experience implementing and supporting ITSM modules such as Incident, Problem, Change, Request, and Service Catalog Management.
- Minimum 3+ years of experience with JavaScript, Glide API, ServiceNow scripting, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Minimum 2+ years of experience developing integrations using REST APIs, SOAP Web Services, IntegrationHub, and MID Server.
- Minimum 2+ years of experience with ServiceNow Flow Designer, Workflow Editor, and Automation solutions.
- Experience with ServiceNow platform upgrades, update sets, application lifecycle management, and release deployments.
- Experience working within Agile/Scrum development methodologies.
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