Senior Service Engineer
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Key skills for this role
About the Role
ABB is seeking a Senior Service Engineer for its Process Automation Business Area in Abu Dhabi. The role involves executing complex service work for Integrated Control and Safety Systems, with expertise in ABB systems like 800xA.
Key Skills for This Role
Responsibilities
- Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site
- Contributing to customer satisfaction by planning and executing service work according to customer order and expectation
- Working with customer to identify opportunities in the installed base to improve system performance and operational performance improvements
- Planning and preparing site work for larger project teams and managing related subcontractors at site
- Performing complex field service tasks
- Providing and creating a team approach to service related activities and offer customers a complete lifecycle approach
- Coaching technicians and engineers and supervising complex site activities
- Preparing material lists needed for service activities and ensuring availability
- Preparing all documents and customer reports to be signed by the customer representative
- Troubleshooting equipment/systems/process failures and requesting proactive corrective actions
- Acting as a technical consultant in own specific area of expertise
- Developing, coaching and providing technical guidance to colleagues, acting as trainer when needed
Requirements
- Bachelors degree in Engineering field
- Minimum 10 years experience in a similar role and experience in the automation area
- Experience with onshore and offshore oil and gas customer especially ADNOC and GCC customers
- Knowledge of ABB systems eg: 800xA, AC500, freelance, symphony plus etc
- Knowledge of industrial cyber security and networking solutions for ABB systems
- Overall automation systems understanding, combined with process knowledge in Oil & Gas
- Customer interpersonal skills, communication skills and should have a problem solving approach
- Fluency in English language is mandatory
Full Job Posting
Job Description
- Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
- You will be working as Senior Service Engineer, will be part of Process Automation Business Area for Energy Industries division based in Abu Dhabi, UAE.
- In this role you will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines for Integrated Control and Safety Systems with expertise in 800xA with AC 800M, and/or other ABB C
Your Responsibilities
- Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation
- Clear understanding of sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
- Working with customer to identify opportunities in the installed base to improve system performance and operational performance improvements, while on site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
- Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project teams and managing related subcontractors at site, performing complex field service tasks
- Providing and creating a team approach to service related activities and offer customers a complete lifecycle approach to product implementation, supporting and ultimate system upgrades and/or evolution, coaching technicians and engineers and supervising complex site activities
- Preparing material lists needed for service activities and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools
- Reporting work done in a timely manner and following up when needed, troubleshooting equipment/systems/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future
- Acting as a technical consultant in own specific area of expertise, proactively planning and executing work on a first time right approach with customers and ensuring the job is done on time and on quality, identifying improvement needs and potential solutions for them in the way of working and the
- Developing, coaching and providing technical guidance to colleagues, acting as trainer when needed, for team members and customers, identifying technical problems and making analysis through remote or on site activity in service categories and products for which they are certified to perform
Your Background
- Bachelors degree Engineering field
- Minimum 10 years experience in a similar role and experience in the automation area and experience with onshore and offshore oil and gas customer especially ADNOC and GCC customers
- Knowledge of ABB systems eg: 800xA, AC500, freelance, symphony plus etc, knowledge of industrial cyber security and networking solutions for ABB systems
- Overall automation systems understanding, combined with process knowledge in Oil & Gas
- Customer interpersonal skills, communication skills and should have a problem solving approach
- Fluency in English language is mandatory
Benefits
- Retirement plan
Work Model
- On site
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