Senior Salesforce Business Analyst
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Key skills for this role
About the Role
Lead requirements gathering, produce delivery artifacts, and translate business needs into Salesforce solutions while managing UAT and supporting presales activities.
Key Skills for This Role
Responsibilities
- Lead requirements gathering workshops and discovery sessions with client stakeholders
- Produce BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
- Translate business requirements into functional specifications for solution and technical teams
- Configure and support Salesforce solutions and validate delivered functionality
- Manage UAT cycles including test scripts, defect tracking, and sign off
- Maintain backlogs and requirement traceability across project lifecycle
- Support presales and scoping activities including effort estimation and proposal input
- Act as communication bridge between client stakeholders and delivery team
Requirements
- Experience as a Salesforce Business Analyst in a delivery role
- Ability to lead requirements gathering workshops and produce BRDs, user stories, process flows
- Experience configuring Salesforce solutions
- Experience managing UAT cycles
- Strong communication and stakeholder management skills
Full Job Posting
About the role
- Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East.
- We're hiring a mid level Business Analyst to join our delivery team and own requirements work end to end across active client engagements from discovery through to UAT and handover.
- You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions.
- This is a hands on delivery role with room to grow into solution design and presales.
Responsibilities
- Lead requirements gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
- Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
- Translate business requirements into functional specifications that solution and technical teams can build against.
- Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
- Manage UAT cycles coordinating test scripts, tracking defects, and driving sign off.
- Maintain backlogs and requirement traceability across the project lifecycle.
- Support presales and scoping activities, including effort estimation and proposal input.
- Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.
Why Arcsen
- Work on high impact Salesforce transformations for leading regional brands.
- Structured BA practice with frameworks, mentorship, and a clear progression path.
- Exposure across multiple industries and the full Salesforce platform.
- A collaborative team that invests in capability building.
- Attractive packages and performance compensation.
- Full work comfort, ability to work remotely from any place.
- Health insurance package.
- Paid time off and holidays.
The Firm
- Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA.
- Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk.
Equal Opportunity
- Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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