Senior Salesforce Business Analyst
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Key skills for this role
About the Role
Arcsen is hiring a Senior Salesforce Business Analyst to join their delivery team in the Middle East. You will lead requirements-gathering workshops, produce BRDs and user stories, and bridge communication between clients and technical teams.
Key Skills for This Role
Responsibilities
- Lead requirements gathering workshops and discovery sessions with client stakeholders
- Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
- Translate business requirements into functional specifications for solution and technical teams
- Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements
- Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign off
- Maintain backlogs and requirement traceability across the project lifecycle
- Support presales and scoping activities, including effort estimation and proposal input
- Act as a communication bridge between client stakeholders and the delivery team
Requirements
- 6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations
- Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
- Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria
- Experience facilitating workshops and managing client facing communication with confidence
- Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
- Strong analytical thinking and attention to detail
- Excellent written and spoken English; Arabic is an advantage
Full Job Posting
About The Role
- Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East.
- We're hiring a mid level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.
- You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions.
Responsibilities
- Lead requirements gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives
- Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
- Translate business requirements into functional specifications that solution and technical teams can build against
- Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements
- Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign off
- Maintain backlogs and requirement traceability across the project lifecycle
- Support presales and scoping activities, including effort estimation and proposal input
- Act as a communication bridge between client stakeholders and the delivery team throughout the engagement
Requirements
- 6+ years of business analysis experience, or 3+ years working specifically on Salesforce implementations
- Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
- Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria
- Experience facilitating workshops and managing client facing communication with confidence
- Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
- Strong analytical thinking and attention to detail
- Excellent written and spoken English; Arabic is an advantage given our regional client base
Nice to have
- Salesforce certifications (Administrator, Business Analyst, or cloud specific consultant certs)
- Experience with MuleSoft, Agentforce, or data migration projects
- Exposure to one or more of our core industries (automotive, retail, education, airline, public sector)
- Prior experience at a consulting or implementation partner
Why Arcsen
- Work on high impact Salesforce transformations for leading regional brands
- Structured BA practice with frameworks, mentorship, and a clear progression path
- Exposure across multiple industries and the full Salesforce platform
- A collaborative team that invests in capability building
- Attractive packages and performance compensation
- Full work comfort, ability to work remotely from any place
- Health insurance package. We care about your health and well being
- Paid time off and holidays. Giving our professionals the flexibility & responsibility to manage their times
The Firm
- Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA.
- Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk.
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