Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mashreq Corporate & Investment Banking Group seeks a Senior Relationship Officer to drive credit card acquisition and portfolio growth. The role involves selling credit cards and balance-building products through customer calls and direct meetings, ensuring compliance and superior customer experience.
Key Skills for This Role
Responsibilities
- Sell Credit Cards and drive balance building products such as Balance Transfer and Easy Cash
- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales
- Promote appropriate credit card and balance building solutions aligned with customer profiles
- Achieve assigned sales, revenue, and productivity targets
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines
- Deliver a high standard of customer service while supporting portfolio growth
Requirements
- University Graduate
- 1 2 years experience in similar work environment
- Excellent people management skills
- Strong sales and customer focus
- Excellent presentation skills
- Good team player with result driven attitude
- Analytical and computer skills
Full Job Posting
Job Purpose
- To drive credit card acquisition and portfolio growth by effectively selling credit cards and balance‑building products such as Balance Transfer and Easy Cash through customer calls and direct meetings, while ensuring compliance with policies, quality sales standards, and superior customer experienc
Key Result Areas
- Sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash.
- Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.
- Promote appropriate credit card and balance‑building solutions aligned with customer profiles.
- Achieve assigned sales, revenue, and productivity targets.
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines.
- Deliver a high standard of customer service while supporting portfolio growth.
Operating Environment, Framework And Boundaries, Working Relationships
- Operate in a call center environment.
- Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.
Problem Solving
- Recommendations to management for process improvement through root cause analysis.
- Real time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.
Decision Making Authority & Responsibility
- Conducting appraisal performance / MBO reviews for self.
- Position quota decision in lead generation and adjustments.
- Required to make decision on any matter relating to improving leads and customer satisfaction.
Knowledge, Skills And Experience
- University Graduate.
- Excellent people management skills.
- 1 2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mashreq Corporate & Investment Banking Group
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
Mashreq seeks a Relationship Manager for the Emirati Deposits Team to onboard quality clients focusing on liability products for the Emirati & Islamic segment. The role involves managing relationships, cross-selling bank
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Lead the development, evaluation, and implementation of Traded and Treasury Credit Risk frameworks, policies, and governance standards across all geographies. Requires 15-20 years of banking experience with significant e
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Mashreq Corporate & Investment Banking Group is seeking an Officer for Payment Operations in the Inward Remittances Centre. The role involves first-level checking and scrutiny of transactions related to outward payments,
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
Mashreq is seeking a Credit Operations Officer to handle loan document verification, disbursal, and servicing for mortgage, SME, and auto loans. The role requires 1-3 years of experience in banking operations and strong
Relationship Officer, Acquisition.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
Mashreq seeks a Relationship Officer for the Emirati Deposits Team in Abu Dhabi to onboard quality clients for liability products. The role involves handling personal loans, account opening, Wakala, fixed deposits, and o
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Mashreq seeks a Senior Officer for Trade Operations in Abu Dhabi to handle letters of credit, collections, and trade finance transactions. The role requires due diligence in document checking, vendor payments, reconcilia
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE
Mashreq seeks an Account Manager for Business Banking to manage and grow Small Enterprise relationships in Abu Dhabi. The role involves sourcing new customers, cross-selling banking products, and ensuring portfolio quali
VP Learning & Development (UAE National)
Abu Dhabi, UAE
Mashreq Corporate & Investment Banking Group seeks a VP Learning & Development to lead the learning strategy, design and implement global training programs, and manage the Learning Management System. The role requires 15
Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
SEVP - Traded & Treasury Credit Risk.CM Corporate Credit.Credit Management
Abu Dhabi, UAE
Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group
Abu Dhabi, UAE
Officer, Credit Operations.Retail Ops - Lending Ops - UnSecured Loans.Operations Group
Abu Dhabi, UAE
Relationship Officer, Acquisition.Injaz - RBG - Emirati Deposits Team.Retail Banking Group
Abu Dhabi, UAE
Senior Officer, Trade Operations.Injaz - FTC
Abu Dhabi, UAE
Account Manager, Business Banking.RBU - Muraqabat branch - Business Banking.41.Retail Banking Group
Abu Dhabi, UAE
VP Learning & Development (UAE National)
Abu Dhabi, UAE