Senior PubSec Customer Success Engineer
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Key skills for this role
About the Role
A partner company is looking for a Senior PubSec Customer Success Engineer based in UAE to help public sector organizations maximize value from a DevSecOps platform. The role involves post-sales technical advisory, customer enablement, and collaboration with cross-functional teams.
Key Skills for This Role
Responsibilities
- Serve as a trusted technical advisor to customers throughout the post sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.
- Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, CI/CD, DevSecOps, Agile Planning, and related workflows.
- Deliver customer enablement through webinars, workshops, hands on labs, office hours, demonstrations, and tailored technical engagements.
- Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.
- Collaborate with account teams to support adoption, retention, and long term customer value through technical expertise and strategic guidance.
- Develop reusable enablement resources, technical content, and educational materials that support customer learning and self service.
- Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.
Requirements
- Experience supporting DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows
- Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines
- Ability to translate complex technical concepts into practical business outcomes
- Experience working in customer facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions
- Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements
- Strong organizational and time management skills, with ability to manage multiple customer engagements simultaneously
- Demonstrated commitment to continuous learning and staying current with evolving DevSecOps technologies
- Ability to work effectively in a distributed, remote first environment while collaborating across global teams and time zones
Full Job Posting
Job Overview
- This is an exciting opportunity for a technically skilled customer facing professional to help public sector organizations maximize the value of a leading DevSecOps platform.
- In this role, you will act as a trusted advisor throughout the post sales journey, guiding customers on implementation, adoption, and optimization of modern software development and security practices.
- Working within a highly collaborative and fully remote environment, you will partner with cross functional teams to deliver technical expertise, best practice guidance, and enablement programs.
- The position offers exposure to complex enterprise environments and mission critical use cases, allowing you to influence customer outcomes at scale.
Accountabilities
- Serve as a trusted technical advisor to customers throughout the post sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.
- Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, continuous integration, continuous delivery, DevSecOps, Agile Planning, and related workflows.
- Deliver customer enablement through webinars, workshops, hands on labs, office hours, demonstrations, and tailored technical engagements.
- Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.
- Collaborate with account teams to support adoption, retention, and long term customer value through technical expertise and strategic guidance.
- Develop reusable enablement resources, technical content, and educational materials that support customer learning and self service.
- Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.
Requirements
- Experience supporting DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows.
- Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines.
- Ability to translate complex technical concepts into practical business outcomes for both technical and non technical stakeholders.
- Experience working in customer facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions.
- Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements.
- Strong organizational and time management skills, with the ability to manage multiple customer engagements simultaneously.
- Demonstrated commitment to continuous learning, technical growth, and staying current with evolving DevSecOps technologies and industry best practices.
- Ability to work effectively in a distributed, remote first environment while collaborating across global teams and time zones.
Benefits
- Comprehensive benefits designed to support health, financial well being, and work life balance.
- Flexible Paid Time Off policy.
- Equity compensation opportunities and Employee Stock Purchase Plan.
- Dedicated Growth and Development Fund to support professional learning and career advancement.
- Generous parental leave program.
- Home office support to help create a productive remote working environment.
- Access to Team Member Resource Groups and an inclusive, collaborative culture.
- Fully remote work environment with flexibility and global collaboration opportunities.
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