Senior Program Manager, Customer Experience

Experience: 7+ years of experience leading large-scale, cross-functional technical programs or complex client-facing enterprise software delivery.

FinTech & Payments Expertise: Deep domain expertise in credit card processing, alternative payment methods (APMs), core merchant acquiring, PCI compliance, tokenization, and 3D Secure (3DS).

Customer-Facing Pedigree: Extensive background managing high-touch relationships with global enterprise clients, navigating varying technical maturities, competing roadmaps, and matrixed organizations.

Technical Literacy: Strong familiarity with modern software architectures (APIs, webhooks, cloud environments, routing/rules engines) and the ability to communicate effortlessly with Lead Engineers and Enterprise Architects.

Tooling Command: Native mastery of modern project management methodologies and tools (e.g., Jira, Confluence, Asana, SmartSheet).

Soft Skills & Leadership: Exceptional ability to influence without authority, establish structural control in ambiguous situations, and communicate with clarity and brevity to drive rapid decision-making.

IXOPAY is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. IXOPAY participates in E-Verify.