Customer Service Representative

• Professional fluency in English and Canadian French (spoken and written).
• Strong communication and customer service skills.
• Comfortable working with computers, web applications, email, chat, and phone systems.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong problem-solving skills and a customer-first mindset.
• Ability to work independently and as part of a collaborative team.
• Typing speed of at least 35 words per minute.

• Previous customer service or contact center experience.
• Familiarity with basic networking concepts or technical troubleshooting.
• Experience supporting customers in a SaaS or technology environment.

• Schedule: Full-time hourly, Monday through Friday

• Ability to pass a background check as part of the hiring process.
• Reliable high-speed wired (Ethernet) internet connection for remote work.
• Quiet, distraction-free home workspace.
• Ability to work at a computer and communicate by phone for extended periods during the workday.
• This position is not eligible for employment sponsorship.

Aperia Compliance?

At Aperia Compliance, you'll help customers navigate an important part of the payments ecosystem while working in a supportive, collaborative environment.

You'll have opportunities to learn, grow, and make a meaningful impact for merchants across North America.

We know great candidates don't always meet every qualification.

If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.

IXOPAY is proud to be an Equal Opportunity Employer.

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E-Verify.