Customer Success Manager

• 3+ years of experience in a customer-facing role such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or another technology-driven environment.
• Excellent communication, relationship-building, and stakeholder management skills.
• A consultative approach with strong analytical and problem-solving abilities.
• Experience supporting customer retention, renewals, or account growth.

• Knowledge of payment gateways, merchant acquiring, payment orchestration, or related payment technologies.
• Experience working with enterprise customers.
• Familiarity with customer success metrics such as NRR, GRR, and product adoption.

IXOPAY?

At IXOPAY, you'll help shape the future of enterprise payments while working with leading global merchants and payment providers.

We offer:

• Competitive salary and benefits
• Professional growth and development opportunities
• A collaborative, international team environment

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Unlimited Paid Time Off and Paid Holidays
• 401(k) Plan with Employer Match

We know great candidates don't always meet every qualification.

If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.

IXOPAY is proud to be an Equal Opportunity Employer.

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E-Verify.