Senior Product Owner - CRM Strategy
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Key skills for this role
About the Role
Scotiabank is seeking a Senior Product Owner to own the Salesforce platform roadmap and drive CRM strategy for Commercial/Business Banking. The role involves collaborating with cross-functional teams, managing backlogs, and delivering digital experiences.
Key Skills for This Role
Responsibilities
- Drive agile product management by prioritizing effectively and managing interdependencies across key scrum teams
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships
- Prioritize and manage a dedicated backlog with partners across Business Lines, Engineering and Operations
- Partner closely with the Salesforce Vendor and Engineering to ensure a user experience that is logical, engaging, and accessible
- Partner closely with business stakeholder teams to ensure an effective operating and delivery model
- Use data to drive decisions, building hypotheses, testing and iterating
- Maintain a prioritized backlog, support creation of detailed user stories, and participate in sprint planning and review activities
- Engage with Business Leads and effectively communicate product release contents and expected product capabilities/customer journey
- Coach team members and help with their development / desired outcomes as required
- Resolve issues between team members/stakeholders to meet objectives
Requirements
- Minimum 5 years experience in building customer facing digital products
- Managed a technology product or a digital journey end to end, from inception to delivery
- Strong Understanding of the Commercial Banking business lines including policies and processes, servicing models and products
- Ability to build trusted relationships, instill confidence and influence stakeholders
- Experience with financial products and services in direct investing and/or wealth management
- Master of identifying and solving ambiguous problems to drive customer and business value
- Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance
- Excellent organizational and analytical skills with strong attention to detail
- Great verbal and written communication skills; fluent in English and Spanish
Full Job Posting
Role Overview
- As the Senior Product Owner Salesforce will assume ownership for the development and strategic roadmap of the Salesforce platform by collaborating with a cross functional team.
- You will oversee the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback, prioritizing key features and experiences.
Is this role right for you? In this role you will:
- Drive agile product management by prioritizing effectively and managing interdependencies across key scrum teams.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Prioritizes and manage a dedicated backlog with partners across Business Lines, Engineering and Operations.
- Partners closely with the Salesforce Vendor and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible.
- Partners closely with business stakeholder teams to ensure an effective operating and delivery model.
- Uses data to drive decisions, building hypotheses, testing and iterating.
- Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities.
- Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.
- Engage with Business Leads and effectively communicate product release contents and expected product capabilities/customer journey.
- Coach team members and help with their development / desired outcomes as required.
- Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives.
- Reporting to senior management the progress of (and escalating issues with) recommendations and solutions to consider.
Do you have the skills that will enable you to succeed in this role?
- Minimum 5 years experience in building customer facing digital products.
- Managed a technology product or a digital journey end to end, from inception to delivery.
- Strong Understanding of the Commercial Banking business lines including policies and processes, servicing models and products.
- Ability to build trusted relationships, instill confidence and influence stakeholders.
- Experience with financial products and services in direct investing and/or wealth management.
- Master of identifying and solving ambiguous problems to drive customer and business value.
- Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance.
- Excellent organizational and analytical skills with strong attention to detail.
- Curious and experimental mindset to drive innovation.
- Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels; fluent in English and Spanish.
- Engineering, Computer Science or Business degrees considered an asset.
Working Conditions
- Work in a standard office based environment.
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