Senior Product Manager, Post Submit Experience

Own the vision, strategy, and roadmap for the post-submit experience across mobile, web, and messaging surfaces, and make the case for it with senior leadership.

Set the standard for how Remitly communicates with customers after submit, including transfer status, proactive updates, delay and exception handling, and recipient-side communication, so that customers know what is happening without having to ask.

Reduce the volume and cost of support contacts by making the product answer the questions customers currently call us about, working closely with Customer Success and payout partners.

Turn post-submit into a growth surface, including failed payment recovery, repeat send prompts, referral moments, and next best action orchestration across the customer journey.

Advocate for the customer across organizational boundaries you do not own, including disbursement partners, risk holds, and compliance reviews, and translate operational reality into product decisions.

Build a strong experimentation and research practice for the squad, using quantitative and qualitative insight to decide what to build and to prove what worked.

Partner with engineering and design leaders across Seattle, Vancouver, and Krakow to ship consistently and to raise the bar on quality and velocity.

5+ years of product management experience building consumer-facing digital products at scale.

A track record of owning a customer-facing surface end to end, from strategy through launch and iteration, with clear metric outcomes you can speak to.

Experience with transactional or operational experiences where things go wrong at meaningful volume, and comfort designing for the unhappy path as carefully as the happy one.

Strong data fluency, including hypothesis design, A/B testing, and the ability to get to your own answers in the data.

Demonstrated ability to influence and align teams you do not manage, including operational and non-product partners.

Excellent written communication, and the judgment to know what a senior audience needs to hear.

Experience working with distributed teams across time zones.

Experience in fintech, payments, or remittances, or in another domain where order tracking and status communication are core to the experience, such as logistics, delivery, or travel.

Experience with lifecycle messaging, notification platforms, or CRM systems.

Experience with personalization, next best action, or other ML-driven decisioning systems.

Experience partnering closely with customer support or operations organizations.

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.