Senior Product Manager, Digital Assistance
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Scotiabank seeks an experienced Product Manager to shape and grow the Digital Assistance portfolio including search, help centre, chatbot, and virtual appointment management. You will lead discovery, own the product roadmap, and partner with cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead discovery to identify opportunities, validate hypotheses, and improve the Digital Assistance portfolio across search, help centre, chatbot, and virtual appointment experiences
- Own and manage the product roadmap, ensuring timely delivery of high quality releases
- Define and prioritize features that deliver seamless, effective, and customer focused experiences across the portfolio
- Provide clear, consistent updates to stakeholders and maintain alignment across the organization
- Present product strategy, priorities, and progress to internal and external stakeholders with clarity and confidence
- Partner with engineering, design, content, analytics, and business teams to scope and deliver capabilities aligned to customer and business needs
- Champion a customer centric approach and continuously optimize experiences through user feedback, experimentation, and performance insights
Requirements
- Bachelor's degree in a relevant field or equivalent experience
- 5+ years of product management experience, preferably in digital products, self serve experiences, customer assistance, or FinTech
- Strong familiarity with digital product development and agile delivery practices
- Proven ability to lead cross functional collaboration and influence stakeholders across levels
- Strong communication, presentation, and problem solving skills
- High ownership, sound judgment, and ability to manage multiple priorities in a fast paced environment
Full Job Posting
The Role
- We are seeking an experienced Product Manager to help shape and grow our Digital Assistance portfolio, spanning search, help centre, chatbot, and virtual appointment management.
- This role requires a strong product foundation, a customer first mindset, and the ability to deliver intuitive digital experiences that help customers find information, complete tasks, and connect with the right support.
In this role you will
- Lead discovery to identify opportunities, validate hypotheses, and improve the Digital Assistance portfolio across search, help centre, chatbot, and virtual appointment experiences.
- Own and manage the product roadmap, ensuring timely delivery of high quality releases.
- Define and prioritize features that deliver seamless, effective, and customer focused experiences across the portfolio.
- Provide clear, consistent updates to stakeholders and maintain alignment across the organization.
- Present product strategy, priorities, and progress to internal and external stakeholders with clarity and confidence.
- Partner with engineering, design, content, analytics, and business teams to scope and deliver capabilities aligned to customer and business needs.
- Champion a customer centric approach and continuously optimize experiences through user feedback, experimentation, and performance insights.
Do you have the skills that will enable you to succeed in this role?
- Bachelor's degree in a relevant field or equivalent experience.
- 5+ years of product management experience, preferably in digital products, self serve experiences, customer assistance, or FinTech.
- Strong familiarity with digital product development and agile delivery practices.
- Proven ability to lead cross functional collaboration and influence stakeholders across levels.
- Strong communication, presentation, and problem solving skills, with the ability to simplify complex concepts.
- High ownership, sound judgment, and the ability to manage multiple priorities in a fast paced environment.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship
- Accessibility and Workplace Accommodations
- Upskilling through online courses, cross functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Scotiabank
Business Analysis Specialist Market Risk
Toronto, CAN
Scotiabank is seeking a Business Analysis Specialist for Market Risk to provide subject matter expertise on FRTB aggregation and the Atoti platform. The role involves interacting with stakeholders, managing requirements,
Senior Manager, Enterprise Payments, Global Transaction Banking
Toronto, CAN
Scotiabank is seeking a Senior Manager, Product Management – Payments API Standardization to lead the strategy, roadmap, and lifecycle management for payment API standards across a global API platform. The role involves
Business Analysis Specialist Market Risk
Toronto, CAN
Scotiabank seeks a Business Analysis Specialist to join the Global Risk and Treasury Engineering team, providing technical expertise on FRTB Market Risk aggregation and managing the Atoti platform. The role involves stak
Manager, Data & Analytics Strategy
Toronto, CAN
Scotiabank is looking for a Manager, Data & Analytics Strategy to drive the creation and adoption of the CID&A strategy and support strategic initiatives. You will execute complex programs, develop strategy content, and
Inside Sales Representative, Dynamic
Calgary, CAN
Scotiabank's Dynamic Funds seeks an Inside Sales Representative to support wholesalers by generating sales, managing client relationships, and executing outbound campaigns. The role requires strong product knowledge and
Business Analyst, Business Initiatives - Scotia Jarislowsky Fraser - Toronto
Toronto, CAN
Scotiabank is seeking a Business Analyst to support the development, planning, and execution of business initiatives within Scotia Jarislowsky Fraser. You will assist with project delivery, data analysis, event coordinat
Senior Manager, Analytics and BI
Toronto, CAN
Scotiabank seeks a Senior Manager, Analytics and BI for the Deposits & Savings business. You will lead analytics and BI initiatives, provide strategic insights, and manage a team. The role requires extensive analytics ex
Senior Manager, Product Strategy and Solutions, Private Banking
Toronto, CAN
Scotiabank seeks a Senior Manager to serve as the central product relationship manager for Private Banking, representing the division in enterprise product initiatives and influencing product roadmaps. The role requires
Business Analysis Specialist Market Risk
Toronto, CAN
Senior Manager, Enterprise Payments, Global Transaction Banking
Toronto, CAN
Business Analysis Specialist Market Risk
Toronto, CAN
Manager, Data & Analytics Strategy
Toronto, CAN
Inside Sales Representative, Dynamic
Calgary, CAN
Business Analyst, Business Initiatives - Scotia Jarislowsky Fraser - Toronto
Toronto, CAN
Senior Manager, Analytics and BI
Toronto, CAN
Senior Manager, Product Strategy and Solutions, Private Banking
Toronto, CAN