Senior Product Manager (Credit Cards)
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Key skills for this role
About the Role
Vancity is seeking a Lead, Bank Operations (Integration) to support planning and execution of integration activities from mergers and acquisitions. The role involves developing future-state operational processes, building stakeholder relationships, and ensuring service continuity.
Key Skills for This Role
Responsibilities
- Support planning and execution of Banking Operations integration activities including readiness assessments, stakeholder coordination, process reviews and system requirements and access needs related to mergers and strategic transformation initiatives
- Facilitate the development and documentation of future state operational processes and operating model recommendations
- Build and maintain strong relationships with business stakeholders, subject matter experts, and project teams to support alignment and decision making
- Contribute to integration governance, status reporting, risk management and stakeholder communications to help ensure successful integration outcomes
- Support service continuity and a consistent member experience throughout periods of organizational change and integration
Requirements
- Post secondary education in business, finance, operations, project management or a related field, or equivalent experience
- 5+ years of experience in banking operations, financial services, operational strategy roles, integration, transformation, or project based environments
- Strong analytical and business analysis skills with the ability to assess operational impacts, identify risks and opportunities
- Experience working with cross functional teams and managing stakeholder relationships, including external partners
- Strong organizational skills with the ability to manage multiple priorities, navigate ambiguity, and deliver results in a fast paced environment
- Excellent communication and facilitation skills with the ability to translate complex information into clear and actionable outcomes
- Solid understanding of risk management, operational processes, and regulatory considerations in financial services
Full Job Posting
Your Role in Supporting Our Members
- Support the planning, coordination and execution of Banking Operations integration activities arising from mergers, acquisitions and strategic transformation initiatives.
- Partner across business functions to deliver a consistent operating model while ensuring operational readiness, service continuity and positive member experience.
- Full time, temporary role based at Vancity head office, hybrid work arrangement.
How You'll Make an Impact
- Support planning and execution of Banking Operations integration activities including readiness assessments, stakeholder coordination, process reviews and system requirements and access needs.
- Facilitate the development and documentation of future state operational processes and operating model recommendations.
- Build and maintain strong relationships with business stakeholders, subject matter experts, and project teams.
- Contribute to integration governance, status reporting, risk management and stakeholder communications.
- Support service continuity and a consistent member experience throughout periods of organizational change and integration.
What You’ll Bring to the Team
- Post secondary education in business, finance, operations, project management or a related field, or equivalent experience.
- 5+ years of experience in banking operations, financial services, operational strategy roles, integration, transformation, or project based environments.
- Strong analytical and business analysis skills.
- Experience working with cross functional teams and managing stakeholder relationships.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and facilitation skills.
- Solid understanding of risk management, operational processes, and regulatory considerations in financial services.
- Experience supporting process improvement, operational readiness, system implementations, or organizational change initiatives is considered an asset.
You’ll Thrive Here If You Are
- Strategic Thinker: Connect operational work to broader organizational goals.
- Collaborative Partner: Build strong relationships and work effectively across teams.
- Continuous Improver: Driven to enhance processes and deliver better outcomes.
- Inclusive Leader: Embed equity, diversity, and inclusion into your approach.
What You’ll Earn
- Salary range: CAD 86,400 to CAD 111,800 per annum.
- Eligible for annual incentive program.
Why You’ll Love Working Here
- Living Wage Employer.
- Customizable Benefits.
- Generous Vacation: 3 4 weeks per year.
- Extra Stat Holidays: 2 extra days plus care days.
- Immediate Health Coverage.
- Defined Benefit Pension.
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