Senior Principal, Operations

How will you make an impact at Envision Pharma Group?

Role responsibilities

• Own the application of EMC's operational frameworks, processes, and governance standards across the agency, influencing enterprise standards where they need to evolve.
• Equip General Managers and leadership teams with the insight and analysis needed to make informed commercial and delivery decisions, interpreting performance and recommending action beyond reporting.
• Lead agency staffing and capacity planning, shaping resource plans and team structures and making the trade-offs needed to maintain healthy utilization and balanced workloads.
• Anticipate, diagnose, and resolve resourcing and delivery risks, using independent judgement to determine when to act locally and when to escalate to the VP, EMC Operations.
• Partner with Finance to assess agency financial performance, including recoverability, utilization, and client performance, and translate insights into clear recommendations for agency leadership.
• Synthesise agency performance, KPI delivery, and forward-looking demand into evidence-based inputs that support procurement engagements and commercial decision-making.
• Shape the agency's commercial narrative for procurement discussions, aligning operational performance, growth ambitions, and market dynamics into a compelling value proposition.
• Contribute to procurement negotiations, bringing operational and financial insight to help secure commercially robust and sustainable outcomes. Set the standard for operational and financial practices across agency teams and systems, including SPP and SFDC, coaching leaders and embedding practices that support strong commercial performance.
• Lead Operations' contribution to client engagement activities, including Health Checks, remediation, growth scaling, and process or system change, bringing clear recommendations and trade-offs to agency and client leadership.
• Own client recoverability performance against plan, partnering with Client Engagement teams to diagnose underperformance and drive corrective action. Act as the senior operational counterpart to cross-functional EPG functions, including Human Resources, Finance, Contracts, and Legal, aligning priorities and shaping effective ways of working with the agency.
• Partner with Human Resources to align staffing plans with hiring strategies, workforce trends, talent development, and annual panning cycles, including promotions, merit, bonus, and goal setting. Manage requisitions and staffing justifications in line with business demand.
• Shape operational governance, reporting, and business planning for the agency, bringing the operational perspective to enterprise planning cycles.
• Sponsor and lead continuous improvement initiatives across the agency, partnering with EMC Operations on enterprise-wide programmes that improve delivery effectiveness, scalability, commercial performance, and growth.
• Share leadership with the other Agency Operations Lead in evolving EMC's workforce models across permanent hiring, freelance, offshore, and strategic partner solutions, ensuring scalability, delivery quality, and long-term competitiveness.
• Contribute to the design and evolution of EMC's workforce planning tools and skills inventory, including EnvisionExpert and other resource management systems, incorporating industry trends, staffing innovations, and emerging workforce practices.
• Identify opportunities to improve time, cost, and quality across the agency, designing process and system improvements and taking proposals through executive sponsorship and adoption.
• Hold agency leaders accountable for operational consistency and collaboration, modelling behaviours that build a high-performing operational culture.
• Take on other responsibilities as needed.

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