Account Director

Two Labs Marketing has created a systematic approach to pharmaceutical product commercialization that outlines step-by-step processes for our clients' trade and product launch needs and takes advantage of our team's diverse career backgrounds and extensive pharmaceutical expertise.

The Account Director, Patient Support Services, will join a highly collaborative, friendly, passionate, and energized team of professionals who work in an environment that goes beyond casual dress and flex scheduling. No structure or formality is permitted to get in the way of collaboration and teamwork. The ongoing growth of the company offers team members continuous opportunities to gain experience, develop skills and chart their course along an exciting path to success.

This individual will provide strategic and operational leadership for the delivery of high-quality client deliverables across all patient services workstreams. This role is responsible for the planning, implementation, and oversight of processes that support optimal process flow, experience and outcomes. The account director collaborates cross-functionally with leadership from other business units and external partners to design, deliver, and optimize patient service solutions- including access, affordability, education, and adherence programs that improve the patient experience and drive successful product outcomes for our pharmaceutical clients.

The Account Director, Patient Services will bring deep expertise in patient support services, a strong understanding of the pharmaceutical commercialization lifecycle, and proven leadership in managing client relationships.

Role responsibilities

Develop and maintain strong client relationships, research and resolve issues, escalating as needed.

Lead client meetings, create agendas, take minutes and prepare other communications.

Lead team meetings and stretch projects to further support the Patient Services Team.