Senior Principal Applications Engineer

Responsibilities

• Own the technical vision and architecture for multiple enterprise platforms and services, including CRM ecosystems, translating product strategy and OKRs into measurable technical roadmaps
• Lead the design and delivery of highly available, secure, and scalable production systems, including microservices, enterprise APIs, Salesforce CRM solutions, integration services, orchestration platforms, and modern web applications
• Define the enterprise architecture for all integrations, ensuring seamless connectivity with internal and external business systems through REST APIs, middleware, event-driven architectures, and integration platform on AWS
• Drive cross-organizational architectural decisions on application design, integration patterns, API standards, tooling, and engineering frameworks to promote consistency, reuse, scalability, and governance across engineering teams
• Produce and review production-quality code, architecture documents, technical design specifications, runbooks, and lead major migrations, cutovers, platform modernization initiatives, and enterprise transformation programs
• Define and enforce engineering standards for CI/CD, automated testing, observability, SLOs/SLIs, security, governance, cost optimization, resiliency, and autoscaling across cloud-native platforms
• Champion comprehensive automated testing strategies, including unit, integration, contract, regression, performance, and load testing, while enabling continuous integration and continuous delivery
• Own operational readiness and platform reliability in partnership with SRE teams, including monitoring, alerting, incident response, disaster recovery, backup and restore, production support, and capacity planning
• Partner closely with Product Management, Enterprise Architects, Engineering Managers, Business Systems, and cross-functional stakeholders to prioritize technical initiatives, manage dependencies, and align engineering investments with business outcomes
• Provide technical leadership for enterprise CRM strategy, Salesforce platform evolution, and large-scale enterprise integration initiatives, ensuring scalable, secure, and maintainable solutions
• Mentor Principal Engineers, Senior Engineers, and Engineering Managers through architecture reviews, technical coaching, and engineering best practices while cultivating technical leadership across the organization
• Evaluate and adopt emerging technologies, including AI/ML, GenAI, workflow orchestration, event streaming, and modern integration platforms, proactively identifying technical debt, architectural risks, and opportunities for continuous improvement

Minimum Qualifications

• 14+ years of software development experience with demonstrated expertise across the full product development lifecycle
• Proven experience architecting enterprise applications and preferably CRM ecosystems
• Deep technical expertise in a critical technology or capability area, with the ability to act as an authoritative expert on technology, tooling, or domain
• Extensive experience designing and implementing enterprise integration solutions using REST APIs, webhooks, asynchronous messaging, middleware platforms, and event-driven architectures
• Hands-on experience with AWS cloud services (EC2, S3, IAM, RDS, Lambda, CloudFormation, CloudWatch, EKS) and designing resilient, secure, and highly available multi-region architectures
• Proven ability to lead key business outcomes and initiatives, with accountability for results that impact the division or functional area
• Strong experience designing and evolving SDKs, APIs, and platform capabilities consumed by multiple teams and connector integrations
• Demonstrated ability to influence technical direction and achieve alignment across teams and divisions without direct authority
• Experience building desktop application plugins or extensions that integrate with cloud-based platforms and services
• Strong understanding of build automation, CI/CD pipelines, and developer experience optimization
• Ability to clearly articulate the business drivers for an area of technical investment
• Preferred Qualifications
• Experience integrating Salesforce with enterprise applications including ERP, Customer Success platforms (e.g., Gainsight), data warehouses, marketing automation, identity providers, and third-party SaaS applications
• Experience designing event-driven architectures using event buses, asynchronous messaging, and distributed workflows
• Experience building AI-powered enterprise applications using GenAI technologies, LLMs, Retrieval-Augmented Generation (RAG), vector databases, AI agents, or Model Context Protocol (MCP)
• Experience leading large-scale cloud modernization, digital transformation, or enterprise platform migration initiatives
• Experience designing secure, compliant enterprise platforms with knowledge of OAuth, OpenID Connect, SAML, Zero Trust architecture, PCI, SOC 2, GDPR, or similar security and compliance frameworks
• Hands-on experience with Infrastructure as Code (Terraform, CloudFormation), Kubernetes platform engineering, GitOps, and developer platform tooling
• Demonstrated ability to influence executive stakeholders, drive technology strategy across multiple engineering organizations, and build consensus on long-term architectural direction
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