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Product Support Representative
Autodesk
Remote, GBR
Full-time
Entry · 3+ years experience
Remote
Discovered Today
Free
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As a Product Support Representative, you will provide exceptional support to our diverse Payapps customers and will report to the Payapps Support Team Manager.
Payapps is a global SaaS platform that is simplifying the progress claims process within the construction industry.
We streamline the way general contractors, and their subcontractors manage payment applications, so they can spend more time constructing our built environment and less time chasing payment invoices and reconciling spreadsheets.
Trusted by leading builders and subcontractors in Australia, New Zealand, United Kingdom and Ireland, Payapps is making a real difference.
Full Job Posting
Role overview
As a Product Support Representative, you will provide exceptional support to our diverse Payapps customers and will report to the Payapps Support Team Manager.
Payapps is a global SaaS platform that is simplifying the progress claims process within the construction industry.
We streamline the way general contractors, and their subcontractors manage payment applications, so they can spend more time constructing our built environment and less time chasing payment invoices and reconciling spreadsheets.
Trusted by leading builders and subcontractors in Australia, New Zealand, United Kingdom and Ireland, Payapps is making a real difference.
Key Responsibilities
- Provide customer support via online chat, phone calls and emails, addressing a wide range of queries, from general support and training to critical issues and enhancement requests for changes to the product.
- Monitor support queues, maintaining our service levels for both response and resolution times.
- Own cases from start to finish, communicating effectively with the customer and internal stakeholders, setting realistic expectations and completing follow-up administrative actions.
- Escalate and coordinate with relevant business units, such as development, sales, account management, and finance when necessary.
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