Senior Personal Banker - Loan DST - DXB
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Key skills for this role
About the Role
Mashreq Corporate & Investment Banking Group is seeking a Senior Personal Banker to achieve monthly sales targets, prospect in targeted segments, and sell personal banking products.
Key Skills for This Role
Responsibilities
- Achieve monthly sales targets in the financial year
- Prospect in targeted segments through phone calls and face to face visits
- Present and sell personal banking products to potential customers
- Relationship manage a portfolio of approved companies
- Conduct micro marketing activities including kiosk and direct marketing
- Handle objections to get customer to buy or company to transfer payroll
- Ensure end to end customer TAT for applications with quality adherence
- Ensure compliance with bank policy on product, KYC, FATCA, AML CTF
- Record sales activities in Daily Sales Reports and update CRM
- Participate in team activities, training, and compliance trainings
Requirements
- Achieve monthly sales targets
- Prospect in targeted segments
- Present and sell personal banking products
- Relationship manage a portfolio of approved companies
- Conduct micro marketing activities
- Handle objections to get customer to buy
- Ensure end to end customer TAT with quality adherence
- Ensure strict compliance with bank policies (KYC, FATCA, AML CTF)
- Record sales activities in Daily Sales Reports and update CRM
- Participate in team activities and complete mandatory trainings
Full Job Posting
Key Result Areas
- Achieve monthly sales targets in the financial year.
- Prospect in targeted segments that require meeting standards in phone calls, and face to face visits.
- Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
- Relationship manage (where required) a portfolio of approved companies by developing key contacts and relationships
- Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
- Handling objections with a view to getting the customer to buy or company to transfer payroll.
- Ensure End To End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
- Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third party channel interactions.
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
Operating Environment
- Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
- Works in an environment of daily reporting with six days working.
Problem Solving
- Sales require understanding customers’ individual financial circumstances.
- Responsible for assisting staff and customers in achieving their goals and objectives.
Decision Making Authority & Responsibility
- Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
- Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
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