Senior Patient Conversion Specialist
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Key skills for this role
About the Role
Lumos Polyclinic seeks an experienced Patient Coordinator to manage and convert incoming leads from WhatsApp, Instagram, and other digital channels for an aesthetic and medical clinic.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to inquiries received through WhatsApp, Instagram, and other channels
- Follow up with leads and guide them through the booking process
- Convert inquiries into confirmed appointments
- Answer questions related to dermatology, dental treatments, laser procedures, skincare services, and aesthetic treatments
- Maintain accurate records of patient interactions and follow up activities
- Coordinate with doctors, therapists, and clinic staff to ensure smooth patient journey
- Handle objections professionally and build trust with potential patients
- Meet appointment booking and conversion targets
Requirements
- Native Arabic speaker and fluent English speaker
- Bachelor's Degree in Business Administration, Healthcare Management, Marketing, Communications, or related field
- Minimum 5 years of experience in lead management, patient coordination, or customer service within medical, aesthetic, dermatology, dental, laser, or skincare clinics
- Proven experience managing leads through WhatsApp and Instagram
- Strong sales and conversion skills
- Excellent communication and interpersonal abilities
Full Job Posting
Overview
- We are looking for an experienced and highly motivated Patient Coordinator to manage and convert incoming leads from WhatsApp, Instagram, and other digital channels for a leading aesthetic and medical clinic.
Key Responsibilities
- Respond promptly and professionally to inquiries received through WhatsApp, Instagram, and other communication channels
- Follow up with leads and guide them through the booking process
- Convert inquiries into confirmed appointments
- Answer questions related to dermatology, dental treatments, laser procedures, skincare services, and aesthetic treatments
- Maintain accurate records of patient interactions and follow up activities
- Coordinate with doctors, therapists, and clinic staff to ensure a smooth patient journey
- Handle objections professionally and build trust with potential patients
- Ensure high standards of customer service and patient satisfaction
- Meet appointment booking and conversion targets
Requirements
- Native Arabic speaker
- Fluent English speaker (written and verbal)
- Bachelor's Degree in Business Administration, Healthcare Management, Marketing, Communications, or a related field
- Minimum 5 years of experience in lead management, patient coordination, or customer service within medical, aesthetic, dermatology, dental, laser, or skincare clinics
- Proven experience managing leads through WhatsApp and Instagram
- Strong sales and conversion skills
- Excellent communication and interpersonal abilities
- Ability to multitask and work in a fast paced environment
Preferred Skills
- Experience using CRM systems and lead management platforms
- Knowledge of aesthetic, dermatology, dental, laser, and skincare treatments
- Strong organizational and follow up skills
- Ability to handle high volumes of inquiries efficiently
- Positive attitude and willingness to learn and develop professionally
Pay
- AED 4,000 AED 7,000 per month
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