Senior Operations Manager -ELV

Overview

1 · Pre-Sales Validation & Bid Control

• Review every bid before submission. Reject scopes that cannot achieve MOI-SSD approval with current materials and design budget.
• Enforce minimum gross margin thresholds — no bid leaves the office below the floor, regardless of client pressure.
• Validate that BOQ matches MOI-SSD Annex requirements: approved camera makes and models, approved card readers, approved cable specifications.
• Flag underpriced or technically non-compliant tenders and escalate or kill them before mobilization cost is committed.
• Sit in technical clarification meetings — not to present, but to audit what is being promised versus what is deliverable.

2 · MOI-SSD Authority Process (Owned End-to-End)

• Lead design review for MOI-SSD compliance before drawings are finalized — not after.
• Manage submission packages: site surveys, schematic drawings, equipment schedules, IP addressing plans, cable route drawings.
• Maintain direct working relationships with MOI-SSD inspectors and section officers — not through a PRO, personally.
• Drive first-time approval rate as the primary operational KPI — each rejection costs 3–6 weeks and erodes margin directly.
• Track authority comment sheets, resolve technical objections, and resubmit with documented audit trail.
• Manage inspection scheduling and ensure sites are genuinely ready before inviting inspection — not optimistically ready.
• Obtain NOCs, completion certificates, and system certification letters and file them for AMC handover packages.

3 · Project Execution

• Run projects on a weekly earned-value basis — not on gut feel and site visits alone.
• Hold engineers to design-freeze dates; changes after MOI submission trigger a formal variation order, always.
• Control subcontractor performance through clear scopes and penalty clauses, enforced.
• Oversee network infrastructure builds: VLANs, PoE switches, NVR rack builds, fibre runs, UPS sizing.
• Personally attend first-fix inspections, pre-commissioning walkthroughs, and MOI inspection days.
• Zero tolerance for material substitution without written approval — substituted equipment is is wrong and cause of MOI rejection.

4 · Procurement Control

• Enforce a buy-to-project model. No speculative stock purchases without written project confirmation.
• Maintain the MOI-SSD approved vendor and product register. Any new product requires pre-approval before being specified into a bid.
• Negotiate supplier terms: lead times, warranty, return rights for rejected-lot equipment.
• Monitor and report on slow-moving and dead stock monthly — dead stock is a direct margin drain.
• Audit delivery notes against purchase orders at site — quantity discrepancies are chased within 24 hours.

5 · Commercial Control & Margin Protection

• Own the project P&L from contract award to final certificate. Budget vs actual is reviewed weekly, not at project close.
• Issue variation orders for all out-of-scope work before the work is executed — not after.
• Manage progress billing to stay within 10 days of physical progress at all times.
• Escalate retention and aged receivables to finance with specific collection actions, not just reports.
• Track cost variance vs approved budget per cost code: labour, materials, subcontract, authority fees, logistics.

6 · Handover & AMC Conversion

• Treat handover as a sales event, not an administrative close-out. The AMC proposal is ready before practical completion.
• Deliver MOI-completion certificates, as-built drawings, user manuals, and warranty documents in a single packaged handover.
• Define AMC scope to match MOI inspection cycle requirements — clients sign when they understand the regulatory risk of no-coverage.
• Target minimum 75% AMC conversion rate across all projects; report monthly against this target.

Requirements

• Minimum 12 years in ELV or security systems in Qatar — not regionally, in Qatar.
• Has personally led MOI-SSD submissions and attended authority inspections. Will be tested on this.
• Fluent in CCTV platform configuration (Genetec, Milestone, Hikvision iVMS, Dahua DSS, Hanwha), not just hardware.
• Has managed projects above QAR 5M individually and a portfolio above QAR 15M concurrently.
• Can read and mark up schematic drawings and cable schedules without an engineer translating them.
• Has held commercial accountability — managed variation orders, claims, and disputes with clients personally.
• Valid Qatar driving licence.
• Fluent in English..