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Senior Operations Engineer (UAE National)

Dicetek LLC
Dubai, UAE
Full-time
Mid-Senior
Onsite
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Position Summary

Provide internal ownership, governance, and technical oversight of the organization’s on-premises cloud infrastructure while managing AMS/vendor performance, ensuring secure, reliable, and compliant operations.

Key Responsibilities

  • Govern infrastructure operations and oversee AMS service delivery.
  • Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations.
  • Review and approve production changes and participate in CAB.
  • Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance.
  • Support security, audits, compliance, and vulnerability remediation.
  • Coordinate operational readiness for infrastructure projects and migrations.
  • Drive automation, service improvements, and ITIL best practices.
  • Engage business stakeholders and provide operational reporting.

Required Experience

  • 8–12 years in enterprise infrastructure operations or engineering.
  • At least 5 years managing enterprise infrastructure environments.
  • Minimum 3 years managing outsourced/AMS service providers.
  • Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • ITIL Foundation (required).
  • Preferred certifications: VMware VCP, Microsoft Azure/Hybrid Administrator, RHCSA, Security+, CISSP, ISO 27001, PRINCE2 or PMP.

• Vendor & Service Management

  • Infrastructure Governance
  • Technical Leadership

• Security & Risk Management

  • Stakeholder Communication
  • Problem Solving
  • Continuous Improvement

Role Objective

  • Maintain internal ownership of infrastructure operations, reduce operational risk, strengthen vendor accountability, improve service reliability, and ensure long-term operational resilience.

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