naukri
Senior Operations Engineer (UAE National)
Dicetek LLC
Dubai, UAE
8 12 Years
Onsite
Discovered Today
Infrastructure operationsAMS service deliveryVendor SLA managementIncident managementRoot cause analysisChange management
Free
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Infrastructure operationsAMS service deliveryVendor SLA management
Key Skills for This Role
Infrastructure operationsAMS service deliveryVendor SLA managementIncident managementRoot cause analysisChange management
Full Job Posting
Responsibilities
- Govern infrastructure operations and oversee AMS service delivery.
- Manage vendor SLAs, KPIs, incidents, root cause analyses, changes, and escalations.
- Review and approve production changes and participate in the Change Advisory Board.
- Oversee monitoring, backup, disaster recovery, identity and access management, capacity, and performance.
- Support security, audits, compliance, and vulnerability remediation.
- Coordinate operational readiness for infrastructure projects and migrations.
- Drive automation, service improvements, and ITIL best practices.
- Engage business stakeholders and provide operational reporting.
Requirements
- Experience governing infrastructure operations and overseeing AMS service delivery.
- Ability to manage vendor SLAs, KPIs, incidents, root cause analyses, changes, and escalations.
- Capability to oversee monitoring, backup, disaster recovery, identity and access management, capacity, and performance.
- Experience supporting security, audits, compliance, and vulnerability remediation.
- Experience driving automation, service improvements, and ITIL best practices.
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