Senior Officer - Staff Accommodation Relations

Job Description

Core Responsibilities

• Contribute to the development of One Stop Shop processes and procedure improvements to ensure the delivery of world-class service to customers.
• Assist to resolve day-to-day operational issues related to internal and external customer relations.
• Stay up to date on the services and the associated processes (including rules and regulations) offered by Communities Affairs.
• Provide the necessary support to educate customers on the required information and the importance of accuracy, while explaining the rules and regulations governing different services.
• Maintain a high level of quality interaction with customers throughout the entire customer service process/journey.
• Re-emphasize the rights and associated responsibilities of the Customers and inform about the other services offered by the Communities Affairs
• Follow up with the Customers to ensure that renewal processes and procedures of the Communities Affairs are implemented
• Work closely with both, the Customers to ensure that renewal processes and procedures of the Communities Affairs are implemented and with other sections to bring the transaction to a closing point at the earliest.

People Management Responsibilities

• N/A

Educational And Technical Qualifications

• Bachelor's degree in Business Administration or a related field. Master's degree is a plus.

Language Skills

• Written and Spoken English is essential; Arabic preferred
• Years of Experience:
• A minimum of 1-4 years of experience in a similar role
• Nature of Experience:
• Experience in the stakeholder management and customer services within a commercial environment
• Strong analytical and research skills
• Strong interpersonal skills and the ability to collaborate effectively with individuals at all levels of the organization.
• Experience with presenting information to groups and managing projects.
• Strong strategic thinking and problem-solving skills.
• Skills in Administrative Regulation
• Planning and organization
• Excellent computer skills including MS Office