Senior Officer – Permits
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Key skills for this role
About the Role
AD Ports Group seeks a Senior Officer Licensing to process online licensing, permits, and NOC applications. The role involves reviewing applications, verifying documents, troubleshooting system issues, and communicating with stakeholders.
Key Skills for This Role
Responsibilities
- Conduct thorough reviews of online applications for Marine Facility Licensing, Company Operational Permits, NOCs, and other services
- Verify accuracy and completeness of uploaded information and documents
- Identify and address discrepancies or missing information within applications
- Build strong customer relationships through clear communication regarding application status
- Provide exceptional customer service by addressing inquiries and concerns promptly
- Collaborate with internal stakeholders to ensure efficient resolution of customer issues
- Conduct face to face or virtual interactions with customers as needed
- Work closely with Senior Manager and Senior Licensing Specialists on complex cases
- Collaborate with IT support to resolve technical issues affecting portals
- Maintain understanding of licensing system and functionalities
- Accurately enter and update fine/violation information into designated portal
- Generate and maintain comprehensive statistics related to Licensing Division services
Requirements
- High school diploma
- Basic computer skills
- Fluency in English and Arabic
- Fresh graduates are encouraged to apply or high school diploma with minimum 3 years experience in customer facing or administrative role
- Willingness to learn about the maritime or licensing field
Full Job Posting
Job Description
- Senior Officer Licensing responsible for efficient processing of online licensing, permits and NOC applications within Licensing Division.
- Involves detailed review of applications, document verification, system troubleshooting, data management, and communication with stakeholders.
Core Responsibilities
- Conduct thorough reviews of online applications for Marine Facility Licensing, Company Operational Permits, NOCs, and other services
- Verify accuracy and completeness of uploaded information and documents
- Identify and address discrepancies or missing information within applications
- Build strong customer relationships through clear communication regarding application status
- Provide exceptional customer service by addressing inquiries and concerns promptly
- Collaborate with internal stakeholders to ensure efficient resolution of customer issues
- Conduct face to face or virtual interactions with customers as needed
- Work closely with Senior Manager and Senior Licensing Specialists on complex cases
- Collaborate with IT support to resolve technical issues affecting portals
- Maintain understanding of licensing system and functionalities
- Accurately enter and update fine/violation information into designated portal
- Generate and maintain comprehensive statistics related to Licensing Division services
Qualifications
- High school diploma with basic computer skills
- Fluency in English and Arabic
- Fresh graduates encouraged to apply or high school diploma with minimum 3 years experience in customer facing or administrative role
- Willingness to learn about the maritime or licensing field
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