Senior Officer Library Serives
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Key skills for this role
About the Role
The Senior Officer Library Services supports the management of public library operations, including planning, reporting, and quality improvement. Requires a Bachelor's or Master's in Business Administration, Public Administration, or Library Science, with 2+ years of relevant experience.
Key Skills for This Role
Responsibilities
- Ensure timely provision of inputs regarding plans, initiatives, and programs related to management to meet operational and strategic plan requirements
- Participate in reviewing objectives, initiatives, and performance indicators for programs aimed at enabling the operational plan of the Public Libraries Department
- Implement activities and participate in developing strategies for the department, ensuring smooth workflow
- Prepare and follow up on the implementation of the section's operational plan to ensure alignment with the authority's goals
- Assist in preparing reports on the achievement rates of plans, initiatives, and programs, and submit improvement proposals
- Assist in reviewing and evaluating periodic business reports submitted to the department manager and provide suggestions on required actions
- Prepare reports and presentations to help the department manager stay informed of work developments, difficulties, and challenges
- Assist in reviewing and updating section methodologies and policies, and follow up on their implementation according to regulations
- Attend meetings, prepare and document minutes, and follow up on decisions issued
- Follow up on the application of the Global Star System standards and implement projects and initiatives resulting from evaluation results
- Discuss center performance reports, mystery shopper results, surveys, and happiness index notes, and propose corrective actions
- Continuously follow up on any observations related to improving service quality and customer happiness, and implement recommendations from the main team
Requirements
- Bachelor's or Master's degree in Business Administration, Public Administration, or Library and Information Science
- 2+ years of relevant work experience
- UAE National only
Full Job Posting
Job Description
- ضمان توفير المدخلات حول الخطط والمبادرات والبرامج المتعلقة بالإدارة في الوقت المناسب لضمان استيفاء متطلبات تنفيذ الخطة التشغيلية والاستراتيجية.
- المشاركة في مراجعة الأهداف والمبادرات ومؤشرات الأداء للبرامج والمباردرات الهادفة إلى تمكين تفعيل الخطة التشغيلية لإدارة المكتبات العامة.
- تنفيذ الأنشطة والمشاركة في وضع الاستراتيجيات الخاصة بالإدارة والتي تتمثل في تنفيذ المهام والاختصاصات والتأكد من حسن سير العمل.
- اعداد ومتابعة تنفيذ الخطة التشغيلية للقسم لضمان توازنها مع اهداف الهيئة.
- المساعدة في اعداد تقارير نسب انجاز الخطط والمبادرات والبرامج للإدارة والمقترحات التحسينية ورفعها للمسؤول المباشر.
- المساعدة في مراجعة وتقييم تقارير الأعمال الدورية المقدمة الى مدير الإدارة وتقديم الاقتراحات بشأن الإجراءات المطلوبة.
- إعداد التقارير والعروض التقديمية والتي تساعد مدير الإدارة على التعرف على مستجدات العمل والصعوبات والتحديات التي تواجه العمل.
- المساعدة في مراجعة وتحديث منهجيات وسياسات القسم ومتابعة تنفيذها وفقا للأنظمة المعمول بها.
- حضور الاجتماعات واعداد وتوثيق محاضر الاجتماعات وتنفيذ ومتابعة القرارات الصادرة.
- متابعة تطبيق معايير نظام النجوم العالمي وتنفيذ المشاريع والمبادرات المنبثقة عن نتائج تقييم في المركز والتنسيق مع باقي الإدارات لتلبية متطلبات النظام.
- مناقشة تقارير أداء المركز ونتائج دراسات المتسوق السري والاستبيانات وملاحظات مؤشر السعادة واقتراح الإجراءات التصحيحية.
- العمل على المتابعة المستمرة لأي ملاحظات متعلقة بتحسين مستوى جودة الخدمات واسعاد المتعاملين وتنفيذ التوصيات الصادرة عن الفريق الرئيسي "فريق استيفاء متطلبات معيار خدمات سبع نجوم في الهيئة" وحصر الأفكار المتعلقة بالتحسين وسعادة الموظفين واقتراح مبادرات تطويرية.
Qualifications
- درجة البكالوريوس أو ماجستير في إدارة الأعمال أو الأدارة العامة أو علوم المكتبات والمعلومات
- خبرة 2 فما فوق من الخبرة العملية ذات الصلة.
Additional Information
- Job Category: Administration
- Advertiser: Dubai Culture
- Educational level: Bachelor
- Required Nationality: UAE Only
- Monthly Salary: Unspecified
- Schedule Time: Full time
- Job Posting: 13/07/2026
- Unposting Date: 12/08/2026
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