Senior Officer, Field Operations (UAE National)
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Key skills for this role
About the Role
Commercial Bank of Dubai seeks a Senior Officer for Field Operations to handle property mortgage disbursal, maintenance, and registration with land departments. The role involves managing security documents, ensuring compliance, and delivering quality service.
Key Skills for This Role
Responsibilities
- Perform pre and post disbursal activities involving registration of properties, collection or submission of mortgage related documents
- Perform release of property mortgage
- Reconcile lien security documents on loans closed and maintain safe custody of security documents under dual controls
- Deliver efficient and quality services to internal and external customers
- Keep Team Leader advised of material operational/process weakness & non compliance with controls
- Ensure KPIs such as SLAs, error rate, audit findings, document reconciliation accuracy, TAT, customer complaint resolution are adhered to
Requirements
- University degree or equivalent qualification
- At least 2 years of experience in Loan Operations
- Good understanding of disbursal & maintenance functions, UAE CB, municipalities, and land department regulations related to Property Mortgage Loans
Full Job Posting
Job Purpose
- Accountable for performing disbursal, maintenance, completeness of property & mortgage registration in land departments, mortgage contract, disbursal & maintenance of Asset products, handling of security documents within Asset product operations function in Retail Operations by ensuring that all dis
Principal Accountabilities
- Accountable for performing pre and post disbursal activities involving registration of properties, collection or submission of mortgage related documents to or from banks, handing over of security documents to custodians, preparation of developer letters, bank letters & land department letters, reco
- Accountable for performing release of property mortgage
- Accountable for reconciliation of lien security documents on loans closed, maintain safe custody of security documents under dual controls
- Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards and ensure customer complaints / queries are handled promptly
- Learn and gain general awareness about the function specific processes and procedures
- Keep Team Leader, Asset Operations advised of material operational / process weakness & non compliance with controls
- Take active interest to build skills and develop self to hold higher responsibilities
- Work closely with Team Leader, Asset Operations in providing inputs while preparing or reviewing BRD of processes
- Work closely with Team Leader, Asset Operations, in resolving all customer issues / enquiries relating to customer loan accounts
- Keep abreast with Unit’s Standard Operating Procedures & Policies on Asset Operations and protect the bank's interest by minimizing transactional / fraud losses
- Ensure KPIs such as SLAs, error rate, audit findings, document reconciliation accuracy, TAT, customer complaint resolution, or pending ageing are adhered to
- Ensure that all customer files are duly filed in order and files are transferred to Archives at regular intervals
Experience & Academic Qualifications
- Qualification: University degree or equivalent qualification
- Experience: At least 2 years of experience in Loan Operations with a good understanding of disbursal & maintenance functions, UAE CB, municipalities, and land department regulations related to Property Mortgage Loans
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