Contact Centre Associate (UAE National)
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Key skills for this role
About the Role
Commercial Bank of Dubai seeks a Contact Centre Associate to provide professional customer service over the phone. The role involves handling inquiries, cross-selling, complaint resolution, and achieving quality and sales targets.
Key Skills for This Role
Responsibilities
- Provide superior customer service and answer all incoming calls with maximum quality and productivity.
- Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by cross selling and generating sales leads.
- Handle complaints and resolve problems.
- Check and update customer data and information.
- Ensure efficient secrecy by applying standard security measurements before providing information.
- Achieve quality and productivity KPIs and sales lead targets.
Requirements
- High School or bachelor's degree
- Passion for banking and finance industry
- Talent for dealing with people
Full Job Posting
Company Overview
- CBD has been operating in the UAE for over 50 years, managing financial requirements of large corporates and businesses.
- CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
Job Purpose
- Provide and deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with established standards.
Principal Accountabilities
- Ensure providing superior customers’ services and answer all incoming calls with maximum quality and highest productivity.
- Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
- Applying sound and accurate product knowledge.
- Follow up all activities and requests arising from customers’ calls and deliver as promised.
- Complaints’ handling and problems’ resolution.
- Checking and updating customer’s data and information.
- Provide management with valid and regular customers’ feedback.
- Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank’s policy and procedures.
- Achieving quality and productivity KPIs.
- Achieving sales leads target.
- Product knowledge tests and supervisor feedback.
- Satisfactory execution and follow up of customers’ requests till it is closed.
Education And Experience
- High School or bachelor's degree.
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