Senior Officer

Job Summary

Process and Risk Management

• Process transactions according to Global Lending DOI, country addenda, and delegated authorities.
• Escalate undocumented, irregular, or non-compliant processes through the appropriate hierarchy.
• Resolve audit issues, CST exceptions, CORE reports, and operational risk matters within required timelines.
• Maintain accurate leave records, complete required training, and support cross-training.

Clients and Operations

• Support loan drawdown and rollover processing, client authentication checks, and referral or rejection tracking.
• Respond to business and client queries within specified response times.
• Support data quality assurance in systems such as ACBS and EBBS.
• Process transactions across multiple markets and support business continuity volumes.

Technology and Reporting

• Attach problem tickets to system issues and follow up on all open technology matters.
• Update transaction data in the PS tool for productivity and capacity reporting.
• Support automation and eliminate manual workarounds in transaction processing.
• Suggest process improvement ideas and contribute to operational efficiency.

People and Culture

• Perform backup roles, support new joiners, and participate in training and assessments.
• Promote respectful, ethical, compliant, and risk-aware conduct across the organisation.
• Support community activities and complete mandated volunteering commitments.

Qualifications

• The Grade C role requires 1 to 3 years of relevant work experience.
• Candidates must have good knowledge of lending products and processes.
• The role requires accuracy, independence, strong communication, client servicing, interpersonal, and problem-solving skills.
• Flexibility to work shifts and weekends is required.

Performance Expectations

• External transaction errors should remain within the country SLA of 99.75%.
• Internal errors should not exceed 10 per quarter, with no operational loss, near miss, or potential loss events.
• The role includes response-time, productivity, efficiency, seat-utilisation, and market-coverage targets.

What the Company Offers

• Benefits include retirement savings, medical and life insurance, leave, wellbeing support, learning opportunities, and flexible working options based around home and office locations.
• The organisation promotes an inclusive and values-driven culture across teams and geographies.