Senior Officer Digital Trade Finance
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Key skills for this role
About the Role
Mashreq Corporate & Investment Banking Group seeks a Senior Officer for Digital Trade Finance to drive digital trade solutions and client onboarding. The role involves managing end-to-end onboarding of corporate clients onto digital trade platforms, delivering training, and supporting trade transformation initiatives.
Key Skills for This Role
Responsibilities
- Contribute to the development, enhancement, and continuous improvement of digital trade finance solutions
- Support trade transformation initiatives across emerging and new age platforms
- Collaborate with Product and Technology teams to validate business requirements and functional designs
- Execute end to end onboarding activities for digital trade platforms
- Deliver standardized and enhancement specific training sessions for corporate customers
- Provide functional support for digital trade products to customers and internal stakeholders
- Track, document, and follow up on cases to ensure closure within agreed SLAs
Requirements
- Minimum 2 years of experience in Transaction Banking – Trade Sales, Product or Trade Operations
- Strong knowledge of Digital Trade platforms, electronic channel onboarding processes, and related customer journeys
- Strong grasp of international trade products, documentation, and standard market practices
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical mindset with ability to interpret data and resolve issues
- Proven ability to work collaboratively across multiple teams and geographies
- Experience in customer onboarding, user training, or system support roles
- Bachelor’s degree in Business, Finance or Banking
Full Job Posting
Job Purpose
- Contribute to the development of trade finance digital solutions and support trade transformation initiatives across various new age platforms and technologies.
- Manage end to end onboarding of corporate banking clients onto Mashreq’s digital trade finance platforms, ensuring seamless transition and optimal user adoption.
Key Results Areas
- Contribute to the development, enhancement, and continuous improvement of digital trade finance solutions.
- Support trade transformation initiatives across emerging and new age platforms, including pilots and phased rollouts.
- Collaborate with Product and Technology teams to validate business requirements, user journeys, and workflows.
- Execute end to end onboarding activities for digital trade platforms in line with established procedures.
- Facilitate customer setup including system access, entitlement structuring, and initial transaction readiness.
- Deliver standardized and enhancement specific training sessions for corporate customers.
- Provide functional support for digital trade products and coordinate with teams for issue resolution.
Knowledge Skills And Experience
- Minimum 2 years of experience in Transaction Banking – Trade Sales, Product or Trade Operations.
- Strong knowledge of Digital Trade platforms, electronic channel onboarding processes, and related customer journeys.
- Strong grasp of international trade products, documentation, and standard market practices.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical mindset with ability to interpret data and resolve issues.
- Proven ability to work collaboratively across multiple teams and geographies.
- Experience in customer onboarding, user training, or system support roles.
- Bachelor’s degree in Business, Finance or Banking.
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