Senior Non-Motor Claims Manager
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Key skills for this role
About the Role
A leading regional insurance provider is seeking a Senior Non-Motor Claims Manager in Dubai to lead complex claims operations across Property, Engineering, Marine, and Liability lines.
Key Skills for This Role
Responsibilities
- Lead and manage the Non Motor Claims team, driving performance, technical capability, and governance standards
- Oversee end to end claims management across multiple lines including Property, Engineering, Marine, and Liability
- Exercise final decision making authority on complex and high value claims, ensuring sound judgment and compliance
- Provide technical oversight and guidance to regional teams to ensure consistency and quality
- Build and maintain strong relationships with brokers, legal firms, loss adjusters, and external providers
- Collaborate with underwriting, finance, legal, and reinsurance teams to improve portfolio performance
- Drive recovery strategies including subrogation and salvage to optimize claims cost management
- Ensure compliance with regulatory frameworks, audit requirements, and internal governance policies
- Oversee reserving practices, ensuring accuracy and alignment with actuarial standards
- Monitor claims processes, identify gaps, and implement continuous improvements
- Support the team in handling complex claims through technical guidance and escalation management
- Drive service excellence through effective communication with clients and stakeholders
Requirements
- Bachelor’s degree in Law, Insurance, or a related field
- Minimum 15 years of experience in non motor claims across Property, Casualty, Engineering, Marine, and Liability lines
- Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes
- Proven ability to manage complex and high value claims with strong technical judgment
- Strong negotiation skills, particularly in settlements involving legal stakeholders
- Excellent leadership and team management capabilities
- Strong stakeholder management and cross functional collaboration skills
- Excellent communication skills, both written and verbal
- Professional certifications such as ACII are advantageous
- Proficiency in MS Office tools, including Excel and Power BI, is preferred
Full Job Posting
Overview
- Our client is a leading regional insurance provider operating across the Middle East, offering a comprehensive range of insurance solutions.
- They are seeking a Senior Non Motor Claims Manager to be based in Dubai, UAE, responsible for leading and managing complex claims operations across multiple non motor lines.
- This role is critical in ensuring technical excellence, governance, and cost control across the claims function.
Key Responsibilities
- Lead and manage the Non Motor Claims team, driving performance, technical capability, and governance standards.
- Oversee end to end claims management across multiple lines including Property, Engineering, Marine, and Liability.
- Exercise final decision making authority on complex and high value claims, ensuring sound judgment and compliance.
- Provide technical oversight and guidance to regional teams to ensure consistency and quality.
- Build and maintain strong relationships with brokers, legal firms, loss adjusters, and external providers.
- Collaborate with underwriting, finance, legal, and reinsurance teams to improve portfolio performance.
- Drive recovery strategies including subrogation and salvage to optimize claims cost management.
- Ensure compliance with regulatory frameworks, audit requirements, and internal governance policies.
- Oversee reserving practices, ensuring accuracy and alignment with actuarial standards.
- Monitor claims processes, identify gaps, and implement continuous improvements.
- Support the team in handling complex claims through technical guidance and escalation management.
- Drive service excellence through effective communication with clients and stakeholders.
Requirements
- Bachelor’s degree in Law, Insurance, or a related field.
- Minimum 15 years of experience in non motor claims across Property, Casualty, Engineering, Marine, and Liability lines.
- Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes.
- Proven ability to manage complex and high value claims with strong technical judgment.
- Strong negotiation skills, particularly in settlements involving legal stakeholders.
- Excellent leadership and team management capabilities.
- Strong stakeholder management and cross functional collaboration skills.
- Excellent communication skills, both written and verbal.
- Professional certifications such as ACII are advantageous.
- Proficiency in MS Office tools, including Excel and Power BI, is preferred.
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