Senior Microsoft Dynamics CRM Administrator

Role overview

Required qualifications

• A bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is required.
• At least 6 years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises is required.
• Strong knowledge of Dynamics CRM architecture, deployment, administration, security, and troubleshooting is required.
• Hands-on development experience with C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS is required.
• Experience with CRM customizations, plugins, workflows, integrations, and solution deployment is required.
• Strong analytical, communication, documentation, and problem-solving skills are required.

Preferred qualifications

• Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises is preferred.
• Knowledge of Windows Server, Active Directory, ADFS, claims-based authentication, and single sign-on is preferred.
• Experience integrating Dynamics CRM with ERP, banking, or other enterprise applications is preferred.
• Familiarity with Microsoft Power Platform and Azure integration services is preferred.
• Relevant Microsoft Dynamics or Power Platform certifications are preferred.
• Experience supporting business-critical, highly available enterprise environments is preferred.

Key technical skills

• Microsoft Dynamics CRM On-Premises administration and Dynamics CRM development and customization.
• C#, .NET Framework, JavaScript, SQL Server, and SSRS.
• IIS and Windows Server administration.
• Web services and API integration.
• Security and access management.
• Performance tuning and troubleshooting.
• Backup, disaster recovery, and high availability.
• Change, release, and solution management.

Responsibilities

• Administer Microsoft Dynamics CRM On-Premises environments.
• Develop and customize Dynamics CRM solutions.
• Manage CRM architecture, deployment, security, and access.
• Troubleshoot CRM, application, and integration issues.
• Develop and maintain C#, .NET Framework, JavaScript, Web API, SQL Server, and SSRS components.
• Implement CRM customizations, plugins, workflows, integrations, and solution deployments.
• Administer IIS and Windows Server environments.
• Perform performance tuning and troubleshooting.
• Manage backup, disaster recovery, and high-availability capabilities.
• Manage change, release, and CRM solution processes.