Senior Manager, Product Data Operations | Gestionnaire Senior, Operations des Donnees Produit
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Key skills for this role
About the Role
Pratt & Whitney Canada seeks a Senior Manager, Product Data Operations to define and execute product data strategy across the aftermarket lifecycle. You will lead a global team of offshore data stewards, ensuring data completeness, accuracy, and integrity across ERP, MRO, and CRM systems.
Key Skills for This Role
Responsibilities
- Define product data standards, quality rules, and reference structures across ERP, MRO, CRM, and downstream systems
- Lead a global team of offshore data stewards to identify, investigate, and resolve product data discrepancies
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring data issues
- Ensure full traceability, documentation, and governance of all product master data changes
- Coach offshore managers for Product Data to ensure alignment and efficiency
- Collaborate with Transformation Manager to continuously improve the operating model
- Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations
- Serve as senior point of accountability for Product Data within the aftermarket organization
Requirements
- Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's preferred
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments
- Strong experience managing serialized product data across ERP, MRO, and CRM systems
- Proven ability to lead offshore teams
- Experience in operating model transformation resulting from digital transformation
- Proven ability to drive enterprise scale data quality improvements
- Experience in aerospace engine aftermarket, MRO, or fleet product management
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling
- Experience with data lake and warehouse solutions
- Very good knowledge of English to read, write, and communicate with international colleagues
Full Job Posting
About the Role
- The Senior Manager, Product Data Operations is responsible for defining, governing, and executing product data strategy across the Pratt & Whitney Canada Aftermarket lifecycle.
- This role ensures the completeness, accuracy, and integrity of product data used to support MRO, customer support, digital services, and financial processes.
What will your day to day look like?
- Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met
- Define Product Data standards, quality rules, and reference structures, ensuring completeness, accuracy, and consistency across ERP, MRO, CRM, and downstream systems.
- Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring and systemic data issues.
- Lead structured investigations into product data discrepancies originating from multiple sources, resolving complex issues that impact aftermarket execution, customer commitments, and financial accuracy.
- Ensure full traceability, documentation, and governance of all product master data changes, keeping data audit ready and compliant with contractual and regulatory requirements.
- Coach offshore managers for Product Data to ensure alignment and efficiency
- Work closely with the Transformation Manager to continuously improve and refine the operating model of the team
- Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations
- Serve as the senior point of accountability for Product Data within the aftermarket organization, partnering closely with MRO Operations, Finance, Customer Support, Engineering, and IT
What do you need to be successful?
- Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
- 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments.
- Strong experience managing serialized product data across ERP, MRO, and CRM systems.
- Proven ability to lead offshore teams
- Experience in operating model transformation resulting from digital transformation
- Proven ability to drive enterprise scale data quality improvements.
- Experience in aerospace engine aftermarket, MRO, or fleet product management.
- Familiarity with data governance frameworks, MDM platforms, and data quality tooling.
- Experience with data lake and warehouse solutions, driving scalable pipelines, data strategy
- Experience supporting audits, regulatory compliance, and customer data obligations.
- Very good knowledge of English to read and understand documentation and technical terms, and to write and communicate in English with international colleagues.
What do we offer?
- Pension and savings plan with employer contributions
- Group insurance program
- Opportunities for advancement (career progression)
- Merit or recognition program
- Health and wellness program, including virtual health care
- Recreational and sports club
- Nearby daycares
- Transportation accessibility or public transit program and free parking
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