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Senior Manager of Collaboration Solutions

CSPi
Deerfield Beach, USA
Full-time
Senior · 10+ years experience
Onsite
Discovered 1 weeks ago
Cisco WebExCisco Unified Communications Manager (UCM)Cisco Contact Center Express (CCX)Microsoft SolutionsMicrosoft Teams Calling
Free

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Cisco WebExCisco Unified Communications Manager (UCM)Cisco Contact Center Express (CCX)
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Key Responsibilities

  • Provide strategic direction and leadership for the Unified Communications (UC) team.
  • Oversee daily operations, ensuring high availability and reliability of all UC services.
  • Design, implement, and manage UC solutions, with a primary focus on Cisco WebEx, Cisco Unified Communications Manager (UCM), and Cisco Contact Center Express (CCX).
  • Develop and maintain UC policies, procedures, and best practices.
  • Lead troubleshooting and resolution of complex UC issues.
  • Drive continuous improvement and innovation in UC technologies and processes.
  • Assist with pre-sales activities related to selling our Hosted UCaaS (Unified Communications as a Service) offering, supporting the sales team in client engagements, solution design, and presentations.
  • Provide mentorship and professional development opportunities for UC team members.

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
  • Minimum 10 years of experience in Unified Communications or related IT fields.
  • Extensive hands-on experience with Cisco WebEx, Cisco Unified Communications Manager (UCM), Cisco Contact Center Express (CCX), and Microsoft Solutions.
  • Strong knowledge of UC architecture, deployment, and support.
  • Exceptional communication, leadership, and interpersonal skills.
  • Proven ability to manage complex projects and cross-functional teams.

Preferred Qualifications

  • Experience with Microsoft TEAMS Calling or similar cloud-based UC solutions.
  • Relevant Cisco or Microsoft certifications (e.g., CCNP Collaboration, MCSE: Productivity).

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