Senior Manager - Distribution Centre

Role Summary

Operational Leadership and Planning

• Lead receiving, put-away, storage, replenishment, picking, value-added services, packing and dispatch operations.
• Convert forecasts, order priorities and customer commitments into executable shift plans and daily operating rhythms.
• Develop capacity plans for labour, shifts, space, equipment and throughput in line with forecast demand.
• Optimise labour deployment, attendance, overtime and temporary staffing while managing service levels and employee wellbeing.
• Manage operating costs, productivity drivers, budgeting, workforce planning and capital-investment business cases.

Performance and Inventory Control

• Establish performance routines covering service, throughput, productivity, cost, quality, inventory, safety and people indicators.
• Validate performance data, investigate variances and ensure corrective actions have owners and completion dates.
• Lead root-cause analysis and continuous-improvement initiatives using Lean, Six Sigma or equivalent methodologies.
• Protect inventory integrity through stock handling, location control, cycle counting, reconciliation and discrepancy investigation.
• Reduce receiving, picking, packing and shipping errors through quality controls and corrective actions.

People, Safety and Facilities

• Lead, coach and hold supervisors and operational teams accountable while building technical and leadership capability.
• Partner with Human Resources on workforce planning, recruitment, onboarding, performance management and employee relations.
• Own health, safety and environmental compliance, including ISO 45001, ISO 14001, emergency procedures and company standards.
• Safeguard the facility, inventory, employees and visitors through access control, security, housekeeping and loss prevention.
• Optimise layout, slotting and space utilisation and coordinate maintenance of equipment, infrastructure and emergency systems.

Customers and Stakeholders

• Build relationships with internal functions, customers, transport partners, suppliers and service providers to align priorities and resolve issues.
• Provide performance updates, risk assessments and recovery plans, and support customer reviews, audits, peak readiness and new service implementation.

What You’ll Need To Succeed

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering or a related discipline.
• 9-10 years of progressive experience in warehousing, distribution or fulfilment operations.
• At least three to five years in a senior leadership role.
• Experience leading a large, multi-shift operation and delivering measurable improvements in safety, service, productivity, cost and inventory accuracy.
• Strong knowledge of warehouse management systems, enterprise resource planning systems, operational reporting and data-led performance management.
• Knowledge of inventory control, labour and capacity planning, quality management, workplace safety and distribution-centre best practices.
• Basic knowledge of SQL is a plus.

Employer Offering

• The employer offers learning and development opportunities, internal mobility and diverse career paths.
• Benefits include healthcare, child education contribution, remote and flexible working policies and employee discounts.