Senior Manager - Distribution Centre

Role Summary

Operational Leadership

• Lead receiving, put-away, storage, replenishment, picking, value-added services, packing, and dispatch operations.
• Convert forecasts and customer commitments into shift plans, operating rhythms, and clear accountabilities.
• Maintain operational control across shifts, resolve exceptions, and ensure warehouse-management-system transactions are completed correctly.

Planning and Performance

• Develop capacity plans covering labour, shifts, space, equipment, and throughput requirements.
• Optimise labour deployment, staffing, controllable costs, and productivity while protecting service, safety, and employee wellbeing.
• Review service, throughput, productivity, cost, quality, inventory, safety, and people performance indicators.
• Lead variance investigation, root-cause analysis, continuous improvement, and standardisation of successful changes.

Inventory and Quality

• Protect inventory integrity through stock handling, location control, cycle counting, reconciliation, and authorised adjustments.
• Reduce receiving, picking, packing, and shipping errors through quality controls and corrective actions.
• Maintain the Quality Management System and drive compliance with ISO 9001 and internal audit standards.

People and Safety

• Lead, coach, and hold warehouse supervisors and operational teams accountable for performance.
• Partner with Human Resources on workforce planning, recruitment, onboarding, performance management, and employee relations.
• Own health, safety, environmental, emergency, security, and loss-prevention requirements, including ISO 45001 and ISO 14001.

Facilities and Stakeholders

• Optimise warehouse layout, slotting, space utilisation, material flow, equipment, infrastructure, and maintenance activities.
• Build relationships with internal functions, customers, transport partners, suppliers, and service providers.
• Support customer reviews, operational audits, peak-readiness planning, and implementation of new services, systems, and process changes.

Qualifications and Experience

• Bachelor's degree in logistics, supply chain management, business administration, engineering, or a related discipline.
• Nine to ten years of progressive warehousing, distribution, or fulfilment experience, including three to five years in senior leadership.
• Experience leading a large, multi-shift operation and delivering measurable safety, service, productivity, cost, and inventory improvements.
• Strong knowledge of warehouse-management systems, enterprise resource planning, operational reporting, inventory control, capacity planning, and workplace safety.
• Basic SQL knowledge is a plus.

Benefits

• The employer describes learning and development opportunities, internal mobility, healthcare, child education contribution, remote and flexible working policies, and employee discounts.

Application Process

• Applicants are asked to complete assessments and interviews independently without generative AI assistance.