Senior Manager - Control Management Issues, Events and Remediations

Responsibilities

• The selected individual will:
• Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
• Tracking records’ progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other Operational Risk Management (ORM) teams
• Perform quality assurance on documentation and maintenance of records of issues, OREs and remediations to ensure transparency and accountability across ORM processes
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
• Liaise with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Review and advise the preparation of detailed reports on issues, OREs and remediations’ status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• Minimum Qualifications:
• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Preferred Qualifications:
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following: Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
• Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
• Managing investigation of and conducting root cause analysis to address repeated operational risk issue and event types
• Overseeing the remediation process for operational risk issues and events
• Reviewing documentation and maintaining records of operational risk issues, events and remediations to ensure transparency and accountability
• Overseeing the issue, event and remediation resolution processes, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
• Experience in financial services industry
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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