Manager-Project Management
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Role Overview
The Project Manager role will lead the end-to-end management of airport lounge renovation and expansion projects, ensuring seamless delivery from concept through completion and transition into operations. This role is ideal for a candidate with deep experience in high-end hospitality phased renovations and facilities management communications skills, who can balance successful project delivery, operational readiness, and stakeholder collaboration.
Full Job Posting
Role Overview
The Project Manager role will lead the end-to-end management of airport lounge renovation and expansion projects, ensuring seamless delivery from concept through completion and transition into operations. This role is ideal for a candidate with deep experience in high-end hospitality phased renovations and facilities management communications skills, who can balance successful project delivery, operational readiness, and stakeholder collaboration.
Core Responsibilities
- Lead communications through project development and execution: Own and manage airport lounge renovation and expansion projects end to end, including planning, budgeting, scheduling, execution, and closeout. Execute on project driven implementation strategies, leveraging consultants, to clearly identify project scope in a fast-paced, matrixed organization.
- Lead reporting: Provide clear project updates, risk assessments, and recommendations to internal stakeholders and leadership.
- Serve as the primary point of contact between internal teams of Design & Construction, Business Product and Operations Group, GRE Finance, and Brand management group.
- Manage agreements with external consultants, contractors, and specialty vendors to ensure coordinated delivery and clear accountability. Understanding of roles and responsibilities of vendors is key to managing vendor onboarding, contracting, and contract delivery ensuring projects meet high-end hospitality standards, brand expectations, safety requirements, and regulatory guidelines.
- Monitor and provide oversight of construction management activities including schedule maintenance, budget tracking, change management, and quality control to identify risks, resolve issues, and drive decisions to keep projects moving forward.
- Oversee facilities-related considerations post-renovation, ensuring long-term functionality, durability, and guest experience excellence.
- Lead the transition from site delivery into operations, ensuring lounges operations are effectively managed. Close out procedures.
- Lead project delivery within an established governance framework, ensuring consistent adherence to required processes, procedures, controls, approval gateways, and documentation standards throughout the project lifecycle. Maintain disciplined oversight of project decisions, financial commitments, procurement, change management, risk management, and reporting to ensure transparency, compliance, and accountability across internal teams and external partners.
Qualifications & Experience
- Communication, leadership, and stakeholder management skills leading projects with a luxury or high-end hospitality component, preferably in airports, hotels, resorts, or premium guest environments.
- Experience coordinating with various stakeholder agendas with ability to manage multiple complex projects simultaneously.
- Experience partnering with architects, designers, contractors, and operations teams driving operationally successful spaces.
- Personnel Management experience: This position will have direct reports.
Please include general knowledge and experience
Project development and Implementation knowledge specifically in relation to a Program of projects similar in scope and scale to a standard lounge program.
Knowledge of Premium Design and its importance to Brand communication, function, and project type project cost and schedule.
Knowledge of the Construction industry and impact of economic and local contracting issues.
Project budgeting
Facility Management and Operations.
Project Governance: compliant procurement strategies, financial reporting and tracking.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About American Express
Global financial services company offering payment and travel products.
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