Senior Manager, Channel Content Development
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Key skills for this role
About the Role
Scotiabank is looking for a Senior Manager, Channel Content Development to lead a team creating high-quality learning solutions for front-line teams across Client Experience Centers, Virtual Advice, and Retail Branch channels.
Key Skills for This Role
Responsibilities
- Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Collaborate with relationship managers, subject matter experts, business partners and senior stakeholders in conducting learning and performance needs analyses and identifying development gaps, objectives and priorities.
- Lead the design, development and implementation of blended learning solutions in collaboration with business partners, team members and vendors.
- Leverage, engage, and collaborate with business partners and subject matter experts to implement and drive end to end program delivery, effectiveness and sustainability.
- Evaluate quality and effectiveness of development programs and provide recommendations and solutions for improvement.
- Champion the use of innovative design methods, AI enabled tools, and emerging technologies to improve quality, efficiency, and learner impact.
- Maintain new and ongoing relationships with external vendors and networks to ensure currency and relevancy of training industry trends and best practices.
- Understand how the Bank’s risk appetite and risk culture should be considered in day to day activities and decisions.
- Create an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles.
- Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team.
Requirements
- Post secondary Degree in Human Resources or Business or related field
- Significant or relevant experience in developing and executing learning strategies and solutions in a large complex corporate environment
- Degree, certificate or designation in adult learning is highly desirable
- Strong communications skills (verbal and written) and interpersonal skills
- Strong ability to strategically influence and persuade leaders
- Strong problem solving, conflict management, negotiation skills
- Results oriented and able to effectively execute in a fast paced environment
- Strong project management skills and effective execution skills
- Superior prioritization and time management skills
- Strong business acumen and understanding
- French language skills are an asset
Full Job Posting
Role Overview
- Senior Manager, Channel Content Development leads a team of Channel Content Developers in creating high quality, scalable learning solutions that support front line teams across Client Experience Centers, Virtual Advice, and Retail Branch channels.
- Drives the design, development, and continuous improvement of content that builds capability, enhances service, and supports business priorities.
- Partners closely with Change Management, Intake, HR, Program Management, business teams, and subject matter experts to ensure alignment to enterprise standards and measurable outcomes.
- Oversees content governance within the programs, ensuring materials remain current, compliant with regulations and policies, and continuously evolving to meet business needs.
- This position will evaluate the effectiveness/ROI of development initiatives to ensure business requirements met, time to performance mastery is measurably reduced, programs efficiency is continually enhancing and program design evolves to align to industry best practices.
Is this role right for you? In this role, you will:
- Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Collaborate with relationship managers, subject matter experts, business partners and senior stakeholders in conducting learning and performance needs analyses and identifying development gaps, objectives and priorities.
- Lead the design, development and implementation of blended learning solutions in collaboration with business partners, team members and vendors to deliver effective and efficient development solutions that enhance performance and engagement.
- Leverage, engage, and collaborate with business partners and subject matter experts to implement and drive end to end program delivery, effectiveness and sustainability.
- Evaluate quality and effectiveness of development programs and provide recommendations and solutions for improvement.
- Champion the use of innovative design methods, AI enabled tools, and emerging technologies to improve quality, efficiency, and learner impact.
- Maintain new and ongoing relationships with external vendors and networks to ensure currency and relevancy of training industry trends and best practices.
- Understand how the Bank’s risk appetite and risk culture should be considered in day to day activities and decisions.
- Create an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles.
- Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours.
Do you have the skills that will enable you to succeed in this role?
- Post secondary Degree in Human Resources or Business or related field
- Significant or relevant experience in developing and executing learning strategies and solutions in a large complex corporate environment
- Degree, certificate or designation in adult learning is highly desirable
- Strong communications skills (verbal and written) and interpersonal skills
- Strong ability to strategically influence and persuade leaders
- Strong problem solving, conflict management, negotiation skills
- Results oriented and able to effectively execute in a fast paced environment
- Ability to translate strategy into actionable plans and results
- Strong project management skills and effective execution skills
- Superior prioritization and time management skills
- Strong business acumen and understanding
- French language skills are an asset
Working Conditions
- Work in a standard office based environment; non standard hours are a common occurrence.
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