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Senior L2 - IT Support Engineer - Arabic Speaker, Al Ain, Abu Dhabi Location
IBT: No. 1 BPO Company in Middle East
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 4 weeks ago
Network Performance MonitoringTroubleshootingWAN/Internet CoordinationWindows ServersVMware ESXi/vSphere/vCenterVeeam Backup
Free
Job Fit Check
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Ready to ScanKey skills for this role
Network Performance MonitoringTroubleshootingWAN/Internet Coordination
Role Overview
Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination
Servers & Virtualization - Windows servers, VMware ESXi/vSphere/vCenter, VM performance and capacity
Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing
Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure
Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination
Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination
Cybersecurity - FortiGate, endpoint security, MFA/FortiToken and security vendor coordination
ADHICS - Compliance Audit findings, remediation, evidence and vendor coordination
Telephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshooting
Sound System - Monitoring, troubleshooting and vendor coordination
Access Door System - Monitoring, user/access updates and troubleshooting
User Support - Hardware, software, network, printer and access troubleshooting
Key Skills for This Role
Network Performance MonitoringTroubleshootingWAN/Internet CoordinationWindows ServersVMware ESXi/vSphere/vCenterVeeam Backup
Full Job Posting
Areas of Responsibility & Scope
Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination
Servers & Virtualization - Windows servers, VMware ESXi/vSphere/vCenter, VM performance and capacity
Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing
Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure
Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination
Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination
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