Senior IT Support Specialist
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Key skills for this role
About the Role
Responsible for IT operations, delivering technical support, supervising teams, and implementing ITIL processes in retail and warehouse environments.
Key Skills for This Role
Full Job Posting
Overview
- The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues.
- The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
- Skills:
- Strong troubleshooting skills for hardware, software, and operating systems.
- Skills:
- Solid experience with ITIL processes, incident management, and helpdesk operations.
- Skills:
- Experience supporting retail, warehouse, or logistics environments.
- Skills:
- MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.
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