Account Supervisor 3PL
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Key skills for this role
About the Role
About the Role We are looking for a proactive and results-driven 3PL Account Supervisor to join our Last Mile Operations team. In this role, you will manage relationships with t.
Key Skills for This Role
Responsibilities
- Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
- Build and maintain strong supplier relationships to support operational performance and compliance.
- Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
- Drive supplier fulfillment to achieve daily and weekly operational targets.
- Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
- Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
- Resolve supplier related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
- Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
- Track supplier performance, onboarding progress, and rider headcount.
- Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.
Requirements
- Proactive and results driven mindset
- Experience managing third party logistics (3PL) partners
- Ability to monitor rider headcount and capacity
- Strong communication and relationship building skills
- Experience with onboarding and training
- Problem solving and issue resolution skills
- Proficiency in reporting and compliance
Full Job Posting
About the Role
- We are looking for a proactive and results driven 3PL Account Supervisor to join our Last Mile Operations team.
- In this role, you will manage relationships with third party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence.
- You will work closely with internal stakeholders and external suppliers to ensure smooth day to day operations and achieve service level targets.
Key Responsibilities
- Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
- Build and maintain strong supplier relationships to support operational performance and compliance.
- Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
- Drive supplier fulfillment to achieve daily and weekly operational targets.
- Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
- Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
- Resolve supplier related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
- Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
- Track supplier performance, onboarding progress, and rider headcount.
- Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.
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