3PL Account supervisor
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Key skills for this role
About the Role
Ninja seeks a 3PL Account Supervisor to manage relationships with third-party logistics partners, ensure rider capacity, oversee onboarding, and support operational excellence. Requires previous experience in logistics or 3PL operations and strong communication skills.
Key Skills for This Role
Responsibilities
- Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact
- Build and maintain strong supplier relationships to support operational performance and compliance
- Monitor rider headcount and ensure suppliers meet forecasted capacity requirements
- Drive supplier fulfillment to achieve daily and weekly operational targets
- Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup
- Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene
- Resolve supplier related issues, including payment inquiries, inactive riders, system issues, and documentation gaps
- Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution
- Track supplier performance, onboarding progress, and rider headcount
- Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards
Requirements
- High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field preferred
- Previous experience in logistics, last mile delivery, or 3PL operations
- Experience managing supplier or vendor relationships is an advantage
- Strong communication, negotiation, and interpersonal skills
- Excellent problem solving and organizational abilities
- Ability to manage multiple priorities in a fast paced environment
- Proficiency in Microsoft Office, particularly Excel
- Good command of English; Arabic is an advantage
Full Job Posting
About the Role
- We are looking for a proactive and results driven 3PL Account Supervisor to join our Last Mile Operations team.
- In this role, you will manage relationships with third party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence.
Key Responsibilities
- Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
- Build and maintain strong supplier relationships to support operational performance and compliance.
- Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
- Drive supplier fulfillment to achieve daily and weekly operational targets.
- Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
- Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
- Resolve supplier related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
- Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
- Track supplier performance, onboarding progress, and rider headcount.
- Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.
Requirements
- High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
- Previous experience in logistics, last mile delivery, or 3PL operations.
- Experience managing supplier or vendor relationships is an advantage.
- Strong communication, negotiation, and interpersonal skills.
- Excellent problem solving and organizational abilities.
- Ability to manage multiple priorities in a fast paced environment.
- Proficiency in Microsoft Office, particularly Excel.
- Familiarity with logistics or fleet management systems is a plus.
- Good command of English; Arabic is an advantage.
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