Senior IT Support Specialist
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Key skills for this role
About the Role
Administer and support Google Workspace and Slack, manage network issues, and implement endpoint management solutions while ensuring security and compliance.
Key Skills for This Role
Full Job Posting
Key Responsibilities
Administer and support
Google Workspace
at an advanced level, including user lifecycle management, security settings, and organizational policies
Manage and optimize
Slack
administration, including workspace configuration, integrations, permissions, and user management
Support and troubleshoot
network-related issues
, with an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP)
Roll out, manage, and maintain an
endpoint management / RMM solution
(e.g., Ninja, Jamf, or similar)
Oversee
- patch management, OS updates, and software deployments
- across company devices
- Lead or support the implementation of a scalable
- endpoint management strategy
- for laptops and other endpoints
- Ensure systems are secure, up to date, and aligned with IT best practices
- Provide escalation-level support and guidance for complex IT issues
- Document processes, configurations, and standards to improve operational efficiency
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