Senior IT Support Specialist - Google Experience
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Key skills for this role
About the Role
Mirai Arabian International Company is looking for a Senior IT Specialist to own IT operations and endpoint management. The role involves administering Google Workspace and Slack, managing endpoint management solutions, and providing escalation-level support.
Key Skills for This Role
Responsibilities
- Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies
- Manage and optimize Slack administration, including workspace configuration, integrations, permissions, and user management
- Support and troubleshoot network related issues with intermediate understanding of networking concepts
- Roll out, manage, and maintain an endpoint management / RMM solution
- Oversee patch management, OS updates, and software deployments across company devices
- Lead or support implementation of a scalable endpoint management strategy for laptops and other endpoints
- Provide escalation level support and guidance for complex IT issues
- Document processes, configurations, and standards to improve operational efficiency
Requirements
- 3 5 years of hands on IT experience, ideally in a growing or dynamic environment
- Strong experience administering Google Workspace
- Strong experience administering Slack
- Working/intermediate knowledge of networking fundamentals
- Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar)
- Experience managing patching, updates, and device compliance across multiple machines
Full Job Posting
Role Overview
- We are looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment.
- This role will be instrumental in managing, improving, and scaling our device management, collaboration tools, and core IT infrastructure.
- The ideal candidate has strong hands on experience, thrives in fast paced environments, and is comfortable owning systems end to end.
Key Responsibilities
- Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies.
- Manage and optimize Slack administration, including workspace configuration, integrations, permissions, and user management.
- Support and troubleshoot network related issues with intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP).
- Roll out, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar).
- Oversee patch management, OS updates, and software deployments across company devices.
- Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints.
- Ensure systems are secure, up to date, and aligned with IT best practices.
- Provide escalation level support and guidance for complex IT issues.
- Document processes, configurations, and standards to improve operational efficiency.
Requirements
- 3 5 years of hands on IT experience, ideally in a growing or dynamic environment.
- Strong experience administering Google Workspace.
- Strong experience administering Slack.
- Working/intermediate knowledge of networking fundamentals.
- Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).
- Experience managing patching, updates, and device compliance across multiple machines.
- Prior experience working at a Managed Service Provider (MSP) is highly preferred.
Nice to Have
- Experience supporting both macOS and Windows environments.
- Familiarity with security best practices for endpoint and identity management.
- Experience supporting remote or hybrid teams.
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